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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for insurance queries and claims.
- Company: Patons Insurance, a trusted name in taxi insurance with a friendly team culture.
- Benefits: Competitive salary, supportive environment, training opportunities, and career progression.
- Why this job: Join a dynamic team where your input matters and make a real difference for customers.
- Qualifications: Experience in insurance, strong communication skills, and a proactive attitude.
- Other info: Modern office spaces and a commitment to professional development.
The predicted salary is between 28800 - 43200 £ per year.
Do you enjoy helping people and thrive in a busy environment where attention to detail matters? Are you experienced in customer service and looking to work in a supportive team that values your input?
Patons Insurance is a leading taxi insurance provider with branches in Glasgow, Stockton, Liverpool and Manchester. We are now looking for a friendly and professional Customer Service Advisor to join our growing team.
The Role
You’ll be the first point of contact for our customers – by phone, email, online, or in person. Your role will focus on handling policy queries, mid-term adjustments and claims support while ensuring all processes follow FCA guidelines and our internal standards. This is a varied and people-focused role where clear communication and great service are key.
Key Responsibilities
- Provide excellent customer service and policy support
- Manage mid-term adjustments and customer queries efficiently
- Handle claims support and explain relevant policy details clearly
- Ensure all documentation and customer interactions comply with FCA regulations
- Work closely with team members to maintain high service standards
- Keep up to date with product knowledge through ongoing development
- Support branch standards and contribute to a professional work environment
- Suggest improvements to systems and processes where helpful
About Our Company
With decades of experience in taxi insurance, Patons Insurance has built a trusted name across the UK. We pride ourselves on our friendly teams, straightforward service, and long-standing customer relationships.
The Benefits
- Competitive salary
- Supportive team environment
- Opportunities for training and development
- Modern and welcoming office spaces
- Potential career progression within the company
The Person
We’re looking for someone who brings:
- Insurance experience necessary
- A helpful, organised, and proactive attitude
- Strong communication skills – both written and verbal
- Good time management and ability to prioritise
- IT literacy
- A commitment to doing things properly and fairly
If this sounds like the right fit for you, we’d love to hear from you. Apply today and take the next step in your customer service career with Patons Insurance.
Customer Service Advisor - Insurance employer: Patons Insurance
Contact Detail:
Patons Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Insurance
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Patons Insurance. Understand their values, services, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers all day, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled customer queries or resolved issues. Be ready to share these stories during your interview to highlight your proactive attitude.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor - Insurance
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in insurance and customer service, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your written communication skills. Keep it professional yet friendly, just like we do at StudySmarter!
Be Detail-Oriented: Attention to detail matters in our industry. Double-check your application for any typos or errors before submitting it. We want to see that you can follow processes and maintain high standards right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Patons Insurance
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of insurance policies and the specific services offered by Patons Insurance. Being able to discuss their products confidently will show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role is all about clear communication, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully handled customer queries or resolved issues in the past.
✨Demonstrate Your Team Spirit
Patons Insurance values teamwork, so be ready to share experiences where you've collaborated with others. Highlight how you contribute to a positive work environment and support your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
