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- Tasks: Lead exciting projects to improve patient care and collaborate with diverse teams.
- Company: Join a fast-growing, innovative company focused on transforming healthcare.
- Benefits: Flexible remote work, competitive salary, 25 days holiday, and professional development support.
- Other info: Dynamic team culture with opportunities for social events and career advancement.
- Why this job: Make a real difference in healthcare while growing your career in a supportive environment.
- Qualifications: Strong communication skills and project management experience; NHS knowledge is a plus.
The predicted salary is between 28000 - 42000 £ per year.
Salary: £28,000 - £42,000
Base: Work from home – you will be expected to travel to the areas you are responsible for.
Hours: 37.5 hours a week
Department: Success
Diversity drives Innovation – we look forward to receiving your application whatever your background.
We are looking for a talented UK based Project Manager to join the customer success team. The role is based from home and will require some travel.
Responsibilities
- Project Managing Patients Know Best deployments.
- Working with all internal and external project stakeholders across all work‐streams (including but not restricted to information governance, technical development and integration, communications, training).
- Ensuring knowledge and information flow seamlessly between all project stakeholders for the successful implementation of projects.
- Maintaining excellent communication with customers to ensure solid client relationships, including motivating the clinical teams to achieve project objectives.
- Working closely with our sales & engineering teams to ensure timely delivery of any contracted development work.
- Communicating realistic and achievable timelines to customers and updating all stakeholders on the PKB development roadmap, including prioritisation of new features.
- Identifying potential risks or issues related to projects, mitigating those risks and developing strategies to minimise any impact on the deployment of Patients Know Best.
- Training clinical staff in the use of the PKB software.
- Assisting with digital transformation within the clinical teams – empowering and motivating clinical usage and uptake of the software and expanding that usage throughout the contract.
- Supporting the customer and the PKB engineering team with troubleshooting issues that come into our service desk from our customers – this includes clinical staff, IT staff and patients using our software.
Qualifications
- Initiative and the ability to respond to fast‐changing customer and organisational needs, to work out the best course of action to make a project a success.
- Excellent verbal and written communication skills. This is a customer‐facing role and there will be online and onsite customer meetings with a variety of stakeholders as well as the requirement to produce reports.
- Proven experience of managing projects; formal project management qualifications are not essential but you should be able to give examples of project managing complex situations.
- The ability to work effectively as part of a very cohesive and hard‐working multidisciplinary team – willingness to support all members of that team is essential.
- Good IT skills.
- Highly organised and the ability to problem‐solve and see the bigger picture as well as the detail.
Ideal Experience
- An understanding and first‐hand experience of working in the NHS to communicate the benefits and outcomes of deploying PKB in many clinical contexts, or experience of working in a software company.
- Knowledge of the discourse around patient/health data in the UK.
- Innovative: committed to leading change management and influencing clinical working practice to find alternative ways of working using Patients Know Best.
- Experience of remote working.
- A passion for the transformation of healthcare.
Benefits
- Outstandingly supportive and helpful environment.
- Support in professional development and space to grow your career in a highly innovative, fast‐growth company.
- Flexible working (and of course flexible work environment as we are fully remote).
- Employee Assistance Programme.
- Mobile phone allowance.
- 25 days holiday FTE plus bank holidays.
- Enhanced maternity and paternity pay and leave.
- Company social events (including international; our last all‐company meetup was in Lisbon in June 2025).
- Opportunity to really make a difference – your work will make life better for millions of patients.
Closing Date: 9am Tuesday 5th May
Project Manager in London employer: Patients Know Best
Contact Detail:
Patients Know Best Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show us you know what we do and how you can contribute. Tailor your answers to highlight your project management skills and experience relevant to our needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experiences. Focus on how you've successfully managed projects and dealt with challenges in the past.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows us you're genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Project Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Project Manager role. Highlight any relevant project management experience, especially in healthcare or software, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming healthcare and how your background makes you the perfect fit for our team.
Showcase Your Communication Skills: Since this role involves a lot of communication with stakeholders, make sure your application demonstrates your excellent verbal and written communication skills. We want to see how you can keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Patients Know Best
✨Know Your Projects Inside Out
Before the interview, make sure you can discuss your previous project management experiences in detail. Be ready to share specific examples of how you managed complex situations, communicated with stakeholders, and ensured successful project outcomes.
✨Brush Up on Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Prepare to demonstrate your verbal and written communication skills by discussing how you've maintained client relationships and motivated teams in past projects.
✨Understand the Healthcare Landscape
Familiarise yourself with the NHS and the discourse around patient data in the UK. Being able to speak knowledgeably about these topics will show that you're not just a project manager but someone who understands the context in which you'll be working.
✨Show Your Problem-Solving Skills
Think of examples where you've identified potential risks in projects and how you mitigated them. Be prepared to discuss your approach to problem-solving and how you can see both the bigger picture and the finer details, as this is crucial for the role.