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For Companies At a Glance
- Tasks: Manage billing queries and support clients in a fast-paced environment.
- Company: Join Patient Billing, the UK's top medical billing agency since 2018.
- Benefits: Enjoy a supportive team culture and opportunities for personal growth.
- Why this job: Make a real impact on patient experiences while developing your skills.
- Qualifications: Intermediate Microsoft Office skills and strong customer service abilities required.
- Other info: We celebrate diversity and promote an inclusive workplace for all.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Patient Billing is the UK's leading medical billing agency, established in 2018 by a long-standing private patient who identified a need to improve the private healthcare billing experience. We are committed to enhancing the patient journey while delivering exceptional service to our clients.
Role Overview
As a Service Delivery Specialist, you will play a key role in supporting our clients, patients, insurance providers, and internal teams. Your primary responsibility will be to manage billing queries, ensure timely invoice submission, and help maintain strong client relationships. You'll also contribute to minimizing bad debt by identifying and escalating potential issues early.
Key Responsibilities
- Respond promptly to billing correspondence and patient queries to ensure swift resolution.
- Handle inbound and outbound calls with patients and insurers to resolve billing issues.
- Apply payments and recoups in line with reconciliation standards.
- Manage shortfall balances by directing patients to payment platforms or querying insurers.
- Raise and follow up on billing queries with insurance partners regarding outstanding balances, coding issues, or incorrect assessments.
- Process payments using our secure merchant system.
- Maintain and update client spreadsheets and documentation.
- Attend and host virtual client meetings to provide account updates and feedback.
- Support the finance team with general administrative tasks and ad-hoc duties as required.
About You
Essential Skills & Experience:
- Intermediate proficiency in Microsoft Office (Excel, Outlook, Word).
- Ability to multitask in a fast-paced environment with high call and email volumes.
- Strong customer service skills with clear and timely communication.
- Excellent problem-solving abilities and attention to detail.
- Confident verbal and written communication skills.
- Self-motivated, able to work independently and collaboratively.
Desirable:
- Experience in accounts receivable, credit control, or financial transactions, ideally within the healthcare sector.
- Familiarity with Salesforce or other CRM systems.
Equality & Diversity
At Patient Billing, we are committed to fostering an inclusive and respectful workplace. We value diversity and ensure that all employees are treated with dignity, fairness, and respect, embracing the differences that make each individual unique.
Contact Detail:
Patient Billing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator in Hemel Hempstead
✨Tip Number 1
Familiarise yourself with the healthcare billing process and common issues that arise. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can prepare you for the types of calls you'll be managing as a Service Delivery Coordinator.
✨Tip Number 3
Network with professionals in the healthcare billing sector. Attend relevant events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals.
✨Tip Number 4
Research Patient Billing and understand their values and mission. Tailoring your approach to align with their commitment to enhancing the patient journey will show your genuine interest in the company.
We think you need these skills to ace Service Delivery Coordinator in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Delivery Coordinator role. Emphasise your customer service skills, problem-solving abilities, and any experience in billing or financial transactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for managing billing queries and maintaining client relationships.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with CRM systems like Salesforce. Also, mention your ability to multitask and communicate effectively, as these are key skills for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Service Delivery Coordinator role.
How to prepare for a job interview at Patient Billing Ltd
✨Know the Company Inside Out
Before your interview, make sure to research Patient Billing thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
As a Service Delivery Coordinator, strong customer service skills are essential. Prepare examples from your past experiences where you've successfully resolved issues or improved client relationships. This will highlight your ability to handle billing queries effectively.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and resolved problems, especially in a fast-paced environment. This is crucial for the role, as you'll need to manage billing queries and minimise bad debt.
✨Prepare for Technical Questions
Since the role requires proficiency in Microsoft Office and possibly CRM systems like Salesforce, be prepared to discuss your experience with these tools. You might even be asked to demonstrate your skills, so brush up on Excel and any relevant software beforehand.
