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For Companies At a Glance
- Tasks: Manage billing queries and support clients in a fast-paced environment.
- Company: Join Patient Billing, the UK's top medical billing agency since 2018.
- Benefits: Enjoy a supportive team culture and opportunities for professional growth.
- Why this job: Make a real impact on patient experiences while developing your skills.
- Qualifications: Intermediate Microsoft Office skills and strong customer service abilities required.
- Other info: We celebrate diversity and promote an inclusive workplace for all.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Patient Billing is the UK's leading medical billing agency, established in 2018 by a long-standing private patient who identified a need to improve the private healthcare billing experience. We are committed to enhancing the patient journey while delivering exceptional service to our clients.
Role Overview
As a Service Delivery Specialist, you will play a key role in supporting our clients, patients, insurance providers, and internal teams. Your primary responsibility will be to manage billing queries, ensure timely invoice submission, and help maintain strong client relationships. You'll also contribute to minimizing bad debt by identifying and escalating potential issues early.
Key Responsibilities
- Respond promptly to billing correspondence and patient queries to ensure swift resolution.
- Handle inbound and outbound calls with patients and insurers to resolve billing issues.
- Apply payments and recoups in line with reconciliation standards.
- Manage shortfall balances by directing patients to payment platforms or querying insurers.
- Raise and follow up on billing queries with insurance partners regarding outstanding balances, coding issues, or incorrect assessments.
- Process payments using our secure merchant system.
- Maintain and update client spreadsheets and documentation.
- Attend and host virtual client meetings to provide account updates and feedback.
- Support the finance team with general administrative tasks and ad-hoc duties as required.
About You
Essential Skills & Experience:
- Intermediate proficiency in Microsoft Office (Excel, Outlook, Word).
- Ability to multitask in a fast-paced environment with high call and email volumes.
- Strong customer service skills with clear and timely communication.
- Excellent problem-solving abilities and attention to detail.
- Confident verbal and written communication skills.
- Self-motivated, able to work independently and collaboratively.
Desirable:
- Experience in accounts receivable, credit control, or financial transactions, ideally within the healthcare sector.
- Familiarity with Salesforce or other CRM systems.
Equality & Diversity
At Patient Billing, we are committed to fostering an inclusive and respectful workplace. We value diversity and ensure that all employees are treated with dignity, fairness, and respect, embracing the differences that make each individual unique.
Service Delivery Coordinator in Hemel Hempstead employer: Patient Billing Ltd
Contact Detail:
Patient Billing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator in Hemel Hempstead
✨Tip Number 1
Familiarise yourself with the healthcare billing process and common issues that arise. Understanding the nuances of patient billing will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as this role requires managing spreadsheets and documentation. Consider taking a quick online course or tutorial to enhance your proficiency, which can set you apart from other candidates.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving customer service and problem-solving. Think of specific examples from your past experiences where you successfully resolved issues or improved client relationships.
✨Tip Number 4
Network with professionals in the healthcare billing sector, either through LinkedIn or local events. Building connections can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Service Delivery Coordinator in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Delivery Coordinator role. Emphasise your customer service skills, problem-solving abilities, and any experience in billing or financial transactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for managing billing queries and maintaining client relationships.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with CRM systems like Salesforce. Also, mention your ability to multitask and communicate effectively, as these are key skills for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Service Delivery Coordinator role.
How to prepare for a job interview at Patient Billing Ltd
✨Showcase Your Customer Service Skills
As a Service Delivery Coordinator, you'll be dealing with clients and patients regularly. Be prepared to share examples of how you've successfully resolved customer issues in the past, highlighting your communication skills and ability to remain calm under pressure.
✨Demonstrate Problem-Solving Abilities
The role requires excellent problem-solving skills. Think of specific instances where you've identified a problem and implemented a solution. This will show your potential employer that you can handle the challenges that may arise in billing queries.
✨Familiarise Yourself with Relevant Tools
Since the job mentions the use of Microsoft Office and possibly CRM systems like Salesforce, brush up on these tools before the interview. Being able to discuss your experience with them will demonstrate your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to billing and client interactions. Practising responses to common scenarios can help you articulate your thought process and decision-making skills effectively.
