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For Companies At a Glance
- Tasks: Manage billing queries and support clients in a fast-paced environment.
- Company: Join Patient Billing, the UK's top medical billing agency, enhancing private healthcare experiences.
- Benefits: Enjoy a supportive work culture with opportunities for remote work and professional growth.
- Why this job: Be part of a team that values diversity and makes a real impact on patient journeys.
- Qualifications: Intermediate Microsoft Office skills and strong customer service abilities are essential.
- Other info: Experience in healthcare billing is a plus, but not mandatory.
The predicted salary is between 28800 - 43200 £ per year.
About Us
Patient Billing is the UKs leading medical billing agency, established in 2018 by a long-standing private patient who identified a need to improve the private healthcare billing experience. We are committed to enhancing the patient journey while delivering exceptional service to our clients.
Role Overview
As a Service Delivery Specialist, you will play a key role in supporting our clients, patients, insurance providers, and internal teams. Your primary responsibility will be to manage billing queries, ensure timely invoice submission, and help maintain strong client relationships. You'll also contribute to minimizing bad debt by identifying and escalating potential issues early.
Key Responsibilities
- Respond promptly to billing correspondence and patient queries to ensure swift resolution.
- Handle inbound and outbound calls with patients and insurers to resolve billing issues.
- Apply payments and recoups in line with reconciliation standards.
- Manage shortfall balances by directing patients to payment platforms or querying insurers.
- Raise and follow up on billing queries with insurance partners regarding outstanding balances, coding issues, or incorrect assessments.
- Process payments using our secure merchant system.
- Maintain and update client spreadsheets and documentation.
- Attend and host virtual client meetings to provide account updates and feedback.
- Support the finance team with general administrative tasks and ad-hoc duties as required.
About You
Essential Skills & Experience:
- Intermediate proficiency in Microsoft Office (Excel, Outlook, Word).
- Ability to multitask in a fast-paced environment with high call and email volumes.
- Strong customer service skills with clear and timely communication.
- Excellent problem-solving abilities and attention to detail.
- Confident verbal and written communication skills.
- Self-motivated, able to work independently and collaboratively.
Desirable:
- Experience in accounts receivable, credit control, or financial transactions, ideally within the healthcare sector.
- Familiarity with Salesforce or other CRM systems.
Equality & Diversity
At Patient Billing, we are committed to fostering an inclusive and respectful workplace. We value diversity and ensure that all employees are treated with dignity, fairness, and respect, embracing the differences that make each individual unique.
Service Delivery Coordinator employer: Patient Billing Ltd
Contact Detail:
Patient Billing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare billing process and common issues that arise. Understanding the nuances of medical billing will help you engage more effectively during interviews and demonstrate your problem-solving skills.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being able to showcase your proficiency in managing spreadsheets and data can set you apart from other candidates.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've successfully resolved customer service issues. Highlighting your communication skills and ability to multitask will be crucial.
✨Tip Number 4
Research Patient Billing and their approach to client relationships. Being knowledgeable about their values and services will show your genuine interest in the role and help you connect with the interviewers.
We think you need these skills to ace Service Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Delivery Coordinator role. Emphasise your customer service skills, problem-solving abilities, and any experience in billing or finance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background makes you a great fit for managing billing queries and maintaining client relationships.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with CRM systems like Salesforce. Provide examples of how you've successfully multitasked in high-pressure environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Patient Billing Ltd
✨Showcase Your Customer Service Skills
As a Service Delivery Coordinator, you'll be dealing with clients and patients regularly. Be prepared to share examples of how you've successfully resolved customer issues in the past, highlighting your communication skills and ability to handle difficult situations.
✨Demonstrate Problem-Solving Abilities
The role requires excellent problem-solving skills. Think of specific instances where you've identified issues and implemented solutions, especially in a fast-paced environment. This will show your potential employer that you can think on your feet.
✨Familiarise Yourself with Relevant Tools
Since the job mentions the use of Microsoft Office and possibly Salesforce, brush up on these tools before the interview. Being able to discuss your experience with these systems will demonstrate your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific billing scenarios or client interactions. Practising responses to common situations in the healthcare billing sector can help you articulate your thought process and approach effectively.
