Employer Relationship Manager in Uxbridge

Job Title: Employer Relationship Manager (ERM)

Department: Learning and Skills

Location: Uxbridge, Middlesex

Working with: Assessors & Project Administrators

Responsible for: No direct reports

Last revised: March 2021

Main purpose: This role works closely with employers to identify and secure vacancies and work placement opportunities for our customers. You will quickly build relationships with local employers and match their employer needs to the customer requirements in order to meet the Apprenticeship Targets. Reporting to the Quality and Training Manager you will have excellent verbal and written communication skills and will be an artful influencer and negotiator.

The post holder will

• Engage employers (local and national) to secure job opportunities and create new vacancies for Clients by matching PWL services with employer needs.
• Actively promote PWL Services to employers, schools, partners and potential clients.
• Work with local and national employers to build a relationship of trust and mutual benefit.
• Continue to develop and maintain strong relationships with employers with whom PWL’s Clients have been placed to ensure that PWL are aware of and address any issues with regards to customers or levels of service.
• Work with employers to ensure that they look to PWL to support them with their long‑term recruitment, training and business support needs. Deliver high levels of job sustainability, customer and employer satisfaction and quality of service.
• Develop an in-depth knowledge of the local labour market and employers and be aware of national labour market trends and developments.
• Work with PWL colleagues and partners to identify and match suitable customers with job vacancies/placement opportunities/employers.
• Pre‑vet placements for customers.
• Provide feedback on employer demand and requirements to influence the relevant area of PWL product development.
• Achieve profiled starts in line with PWL and deliver to agreed contractual requirements.
• Monitor employers and/or placements to ensure adherence to PWL Health & Safety and Equal Opportunities policies.
• Complete all relevant paperwork in agreed timescales and to quality levels required.
• Maintain accurate, up to date employer/placement files in accordance with PWL procedures.
• Encourage local community and voluntary organisations to look for ‘gaps’ in performance; provide opportunities for them to innovate and develop local vacancies.

Key Duties

• Actively engage employers by a mixture of appropriate and cost effective communication channels.
• Build a strong working relationship with employers to meet contractual and PWL targets.
• Maintain and update details of employers on relevant systems ensuring all data is up to date for those records where the post holder is the ‘relationship’ manager.
• Cascade new opportunities to relevant staff, customers, and partners through use of relevant systems and ensure all potential leads are followed up and maximised.
• Provide accurate information regarding anticipated requirements for numbers and types of placements/work opportunities.
• Provide feedback on employer demand and requirements to influence PWL product development.
• Adhere to PWL’s standards for quality, equality, health, and safety, safeguarding and sustainability.

Person Specification

• Experience of employer engagement, marketing and selling in a recruitment or other service environment.
• Able to demonstrate success in building and maintaining effective business relationships with internal and external customers.
• Demonstrate continued success of having met and exceeded stretching targets.
• Knowledge of local labour market and knowledge of employment trends, business threats and opportunities, also commercially aware.
• Proven sales and selling capability with high levels of quality in delivery.
• High levels of time management and planning ability.
• Knowledge of Government funded programmes.
• Excellent verbal and written communication and influencing skills.
• Able to identify and maximise business opportunities.
• Excellent listening and understanding skills.
• Highly developed customer service skills.
• Self starter, Self motivated & Team player.
• Enthusiastic and confident.
• Proven communication, relationship building and organisation skills.
• Flexible and adaptable with great attention to detail.

Competency

• Team working & relationship building
• The ability to receive, understand and convey information and ideas effectively to others
• The ability to develop oneself to one’s full potential applying technical and/or professional knowledge & expertise
• The ability to display motivation, commitment, perseverance and conscientiousness to achieve services and deliver solutions that best meet the needs of the customer
• The ability to approach things freshly, with an open mind, and to adapt to change
• The ability to persuade others whilst respecting their concerns, motives or feelings
• The ability to use processes, information and knowledge to generate outstanding results
• The ability to make effective decisions that optimise results
• The ability to think in a logical and orderly fashion
• The ability to source and research different pieces of information and data using formal and informal channels
• The ability to work with internal and external providers to optimise the PWL offer
• The ability to generate and manage sales and sales-related activities and processes designed to meet/ exceed agreed targets, ensuring cross‑selling of other company services where appropriate
• The ability to plan, monitor and deliver quality work to meet targets and performance standards
• Organisation and planning
• Flexibility & adaptability
• Decision making
• Analytical thinking
• Being well informed
• Partnership Working
• Results orientated
• Self development, technical & professional expertise
• The ability to be aware of oneself, building mutually beneficial and productive relationships both internal and external to your team, while respecting others & valuing diversity

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with the line manager. The post holder may be asked to carry out any other delegated duty or task that is in line with their post.