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- Tasks: Lead operations to ensure top-notch programme delivery for students and schools.
- Company: Join Pathway CTM, a mission-driven company supporting young people in their career journeys.
- Benefits: Enjoy hybrid work, professional development, cycle scheme, and your birthday off!
- Why this job: Make a real impact on students' lives while working in a fun, dynamic team.
- Qualifications: Experienced manager with problem-solving skills and a passion for youth support.
- Other info: Work in a creative environment with opportunities for training and social events.
The predicted salary is between 43200 - 72000 £ per year.
Reports To: CEO
Contract Type: Permanent
Hours: 37.5 hours
Location of Role: Hybrid > Office (Pimlico, 2-3 days per week)
Salary: Range based on experience
How to apply? Applications will only be assessed via emailing into chris@pathwayctm.com with your CV + a short summary about why you are applying to this role.
Purpose of the Role: Pathway CTM is a growing socially purposed business, set up to ensure every young person is supported during their first step into a career. We focus this mission in schools and colleges around the UK, helping education with the challenges they face in supporting young people with careers, and supporting students, as individuals, taking on their first career choice! We form strong and meaningful partnerships with employers, schools, colleges, and other organisations; this is paired with a real purpose to serve our main beneficiary – our students. This Head of Operations role will be working to ensure our Programme is delivered to the highest commercial, and social, level as possible, owning all post-sales delivery.
Main Duties/Responsibilities:
- Management of the Programme Delivery, including people, processes, roles and responsibilities
- Schools, Students, Events, Mentoring & Support
- Accountable for our Social Impact measurements and implementing a clear strategy of student support throughout the academic year
- Accountable for staff development, and training and operating processes
- Ability to spot opportunities for improved operations delivery
- Oversee the Volunteer, Ambassador & Alumni Programme ensuring both are utilised effectively and relationships are developed and maintained
- Overall accountability for good Governance in areas such as GDPR, Safeguarding and annual reviews company policies
Essential skills:
- Positive attitude, someone who will add to the overall team culture
- A relentlessness to find solutions to problems – a brilliant problem solver
- Organised, attention to detail with a high level of resilience
- Hardworking – this isn’t a normal job; people work really hard to make a difference
- An experienced manager who can lead teams and inspire
- Confidence to challenge head of sales and CEO in order to protect operational delivery success
- Event management and delivery experience – can set up and step in
Desirable skills:
- Experience of working in our industry - the Early Years Recruitment market (school-leavers and / or graduates).
- Keen to get stuck into all aspects of the role, willing and happy to step in if required
Personal Attributes:
- Hard working, honest and reliable. We trust you to do your best work
- Positive and fun outlook - is the culture we promote; we enjoy our work
- A passion for improving the way young people are supported into the labour market. This is our purpose after all...
Our commitment to you:
- Pathway CTM, and the CEO will be invested in your personal growth and development; we want to be a big part of your career and overall journey!
- We are part of a larger education group, where there are training and collaboration opportunities - We can set up professional qualifications for you in Project Management (and Tech) if you wish to pursue these and are open to wider CPD development opportunities
- Cycle to work scheme + Technology inventive scheme
- Your birthday off as a bonus
- Working on exciting projects in a friendly, creative and challenging environment
- A young, passionate and dynamic team to work and socialise with. We work in an Education incubator in Pimlico, currently twice into the office per week, with monthly team drinks
Date of Issue: March 2025
Head of Operations employer: Pathway CTM
Contact Detail:
Pathway CTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network with professionals in the education and recruitment sectors. Attend relevant events or webinars where you can meet people who work in similar roles or companies. This can help you gain insights into the industry and potentially get a referral.
✨Tip Number 2
Research Pathway CTM thoroughly. Understand their mission, values, and recent projects. This knowledge will not only help you tailor your approach but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 3
Prepare to discuss your leadership style and how you’ve successfully managed teams in the past. Be ready to share specific examples of how you've improved operational processes or delivered impactful programmes.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges Pathway CTM might face and how you would address them. This proactive approach can set you apart as a candidate who is ready to contribute from day one.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Head of Operations position. Understand the key responsibilities and essential skills required, as this will help you tailor your application.
Craft a Compelling Summary: When writing your short summary, clearly articulate why you are interested in the role and how your experience aligns with the company's mission. Highlight your passion for supporting young people and any relevant operational management experience.
Tailor Your CV: Ensure your CV is up-to-date and tailored specifically for this role. Emphasise your management experience, problem-solving skills, and any relevant achievements that demonstrate your ability to lead teams and improve operations.
Proofread Your Application: Before sending your application, take the time to proofread both your CV and summary. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Pathway CTM
✨Show Your Passion for Education
Make sure to express your enthusiasm for supporting young people in their career journeys. Share any relevant experiences or initiatives you've been involved in that align with the company's mission.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles and how you successfully resolved them. This will showcase your ability to find solutions, which is crucial for the Head of Operations position.
✨Highlight Leadership Experience
Be ready to discuss your management style and how you've inspired teams in the past. Provide specific instances where your leadership made a positive impact on operations or team morale.
✨Understand Their Social Impact Goals
Familiarise yourself with Pathway CTM's social impact measurements and be prepared to discuss how you would contribute to these goals. Showing that you understand their mission will set you apart from other candidates.
