Legal Support PA in Belfast

A large national law firm is seeking a highly organised and proactive Legal Support Assistant to join their Legal Support team. This is a client-facing role requiring exceptional communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced professional services environment.

Key Responsibilities

• Client Relationship Management
  • Manage document production, ensuring accuracy and proper formatting before submission to lawyers.
  • Handle client calls and messages professionally.
  • Maintain the client interaction database with prospects, clients, and business development activities.
  • Stay up to date with client-specific protocols and provide guidance or training as required.
• Administrative Support
  • Open and close files, maintain records, and produce engagement letters in compliance with firm standards.
  • Monitor key dates and ensure compliance procedures are current.
  • Support fee earners with business development activities, including pitches and presentations.
  • Manage diaries, travel arrangements, meeting agendas, and prepare supporting documents.
  • Produce and maintain Excel spreadsheets and internal newsletters.
  • Act as first point of contact for the team, ensuring exceptional client service.
• Communication
  • Serve as a key liaison for fee earners and clients, ensuring timely and accurate communication.
  • Monitor emails and post, prioritising and drafting responses where appropriate.
  • Provide support across departments and participate in the telephone rota.
  • Take meeting minutes and follow up on actions.
• Financial Administration
  • Assist with billing, time allocation, and disbursements.
  • Process expenses and manage matter-related financial tasks, including APRs, BACs, and TTs.
• Processing & Compliance
  • Manage priorities and workloads to meet deadlines.
  • Maintain client and matter data, create data rooms, and handle online applications (Companies House, Land Registry, etc.).
  • Ensure compliance with firm-wide policies and procedures.
• Customer Service
  • Arrange and attend team meetings, liaising with fee earners and managers.
  • Provide regular progress updates and offer assistance proactively.

Essential Skills & Experience

• Advanced knowledge of document and case management systems.
• Strong communication and client service skills.
• Proven experience managing client-facing tasks and priorities.
• Highly organised, methodical, and detail-oriented.
• Ability to work independently and as part of a team.
• Positive, adaptable, and discreet approach.

Technical Skills (desirable)

• Previous experience in a legal or professional services environment.
• Advanced proficiency in Microsoft Office.
• Ability to manage multiple priorities and produce high-quality documents and communications.

What’s on Offer

• Hybrid working arrangements to support flexibility.
• Career progression and development through structured learning programs, secondments, and internal mobility across global offices.
• Inclusive, supportive culture with a focus on community, diversity, equity & inclusion, and purpose-driven work.
• Perks including life assurance from day one, season ticket loans, lifestyle discounts, a dedicated annual Wellbeing Day, 24/7 Employee Assistance Programme, and more.