At a Glance
- Tasks: Supervise cruise terminal operations and ensure top-notch customer service.
- Company: Pathfinder, a key player in the bustling Cruise industry.
- Benefits: Earn £16.81 per hour on weekdays and £18.49 on weekends, plus free parking.
- Other info: Ad Hoc position with flexible hours based on the Cruise schedule.
- Why this job: Join an exciting industry and make a difference in passenger experiences.
- Qualifications: Strong communication skills and a proactive attitude; management experience is a plus.
The predicted salary is between 35000 - 38500 £ per year.
Pathfinder are looking to recruit Cruise Supervisors for our SCH Cruise Operations in both Southampton and Portsmouth Port. This is an exciting opportunity to be involved in the busy Cruise industry.
Responsibilities:
- Supervising cruise terminal operations
- Booking in staff and managing attendance/sickness
- Ensuring that the highest of standards are maintained with regards to the handling of passengers luggage
- Maintaining high customer service standards among staff
- Handling passenger issues and keeping operations running on schedule
- Ensuring that all 'customer' facing staff maintains the highest standards at all times, attitude and appearance.
Requirements:
- The ability to communicate with different levels of passengers.
- To be able to work under pressure and to tight time frames.
- A proactive approach when dealing with customer issues.
- Smart appearance
- Management/supervisory experience (preferred but not mandatory)
Competitive payment of £16.81 per hour weekdays and £18.49 per hour weekends and bank holidays, inclusive of paid annual leave accrual. Free parking onsite. Weekly pay. Training and PPE provided. Please note that this is an Ad Hoc position and is dependent on the Cruise schedule.
Cruise Supervisor in Southampton employer: Pathfinder Personnel
Pathfinder offers an exceptional work environment for Cruise Supervisors, with competitive pay rates and the opportunity to be part of the dynamic cruise industry at the bustling ports of Southampton and Portsmouth. Our commitment to high standards in customer service and staff development ensures that employees thrive in a supportive culture, with training provided to enhance skills and career growth. Enjoy the convenience of free onsite parking and weekly pay while contributing to memorable experiences for passengers.
StudySmarter Expert Advice🤫
We think this is how you could land Cruise Supervisor in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the cruise industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and supervisory roles. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm for the cruise industry shine through. A positive attitude can make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cruise Supervisor in Southampton
Some tips for your application 🫡
Show Your Passion for the Cruise Industry:When writing your application, let us know why you're excited about working in the cruise industry. Share any relevant experiences or interests that highlight your enthusiasm for this fast-paced environment.
Highlight Your Customer Service Skills:Since you'll be dealing with passengers directly, make sure to emphasise your customer service experience. We want to see how you've handled challenging situations and maintained high standards in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all your details correctly and can process your application smoothly. We can't wait to hear from you!
How to prepare for a job interview at Pathfinder Personnel
✨Know the Cruise Industry
Familiarise yourself with the cruise industry and the specific operations at Southampton and Portsmouth Ports. Understanding the unique challenges and standards of cruise terminal operations will show your enthusiasm and readiness for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've handled customer issues in the past. Highlight your proactive approach and ability to maintain high standards under pressure, as these are crucial for a Cruise Supervisor.
✨Dress to Impress
Since a smart appearance is essential, make sure you dress professionally for the interview. This not only reflects your understanding of the role but also sets a positive tone for your interaction with the interviewers.
✨Practice Communication Scenarios
Think about different levels of passengers you might encounter and practice how you would communicate with them. Being able to demonstrate effective communication skills during the interview will be key to showcasing your suitability for the position.
