At a Glance
- Tasks: Supervise cruise terminal operations and ensure top-notch customer service.
- Company: Join Pathfinder, a key player in the bustling Cruise industry.
- Benefits: Earn up to £18.49 per hour with free parking and weekly pay.
- Other info: Flexible ad hoc position with training and PPE provided.
- Why this job: Be part of an exciting industry and make a real difference in passenger experiences.
- Qualifications: Strong communication skills and a proactive attitude; management experience is a plus.
The predicted salary is between 35000 - 38500 £ per year.
Pathfinder are looking to recruit Cruise Supervisors for our SCH Cruise Operations in both Southampton and Portsmouth Port. This is an exciting opportunity to be involved in the busy Cruise industry.
Responsibilities:
- Supervising cruise terminal operations
- Booking in staff and managing attendance/sickness
- Ensuring that the highest of standards are maintained with regards to the handling of passengers luggage
- Maintaining high customer service standards among staff
- Handling passenger issues and keeping operations running on schedule
- Ensuring that all 'customer' facing staff maintains the highest standards at all times, attitude and appearance
Requirements:
- The ability to communicate with different levels of passengers
- To be able to work under pressure and to tight time frames
- A proactive approach when dealing with customer issues
- Smart appearance
- Management/supervisory experience (preferred but not mandatory)
Competitive payment of £16.81 per hour weekdays and £18.49 per hour weekends and bank holidays, inclusive of paid annual leave accrual. Free parking onsite. Weekly pay. Training and PPE provided. Please note that this is an Ad Hoc position and is dependent on the Cruise schedule.
Cruise Supervisor in Portsmouth employer: Pathfinder Personnel
Pathfinder offers an exceptional work environment for Cruise Supervisors, where you can thrive in the dynamic and fast-paced cruise industry at the bustling ports of Southampton and Portsmouth. With competitive pay rates, free onsite parking, and a commitment to employee training and development, we foster a culture of excellence and teamwork, ensuring that our staff are well-equipped to deliver outstanding customer service while enjoying meaningful career growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Cruise Supervisor in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the cruise industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and supervisory roles. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm for the cruise industry shine through. A positive attitude can make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cruise Supervisor in Portsmouth
Some tips for your application 🫡
Show Your Passion for the Cruise Industry:When writing your application, let us know why you're excited about working in the cruise industry. Share any relevant experiences or interests that highlight your enthusiasm for this fast-paced environment.
Highlight Your Customer Service Skills:Since you'll be dealing with passengers directly, make sure to emphasise your customer service experience. We want to see how you've handled challenging situations and maintained high standards in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Pathfinder Personnel
✨Know the Cruise Industry
Familiarise yourself with the cruise industry and the specific operations at Southampton and Portsmouth Port. Understanding the unique challenges and customer expectations in this sector will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer issues in the past. Highlight your proactive approach and ability to maintain high standards under pressure. This will show that you can keep operations running smoothly while ensuring passenger satisfaction.
✨Dress to Impress
Since a smart appearance is crucial for this role, make sure you dress professionally for the interview. This not only reflects your understanding of the job requirements but also sets a positive tone for your interaction with the interviewers.
✨Practice Communication
As you'll be dealing with passengers from various backgrounds, practice your communication skills. Be ready to demonstrate how you can effectively interact with different levels of passengers, ensuring clarity and professionalism in your responses.
