Software Support Technician

Software Support Technician

Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Configure and manage software for bespoke event environments, providing technical support.
  • Company: Join a growing events team delivering dynamic projects globally.
  • Benefits: Enjoy remote work options and the chance to travel internationally.
  • Why this job: Perfect for problem-solvers who love client interaction and global impact.
  • Qualifications: Experience with React.JS, strong communication skills, and customer service background required.
  • Other info: Ideal for those with a passion for live events and tech.

The predicted salary is between 30000 - 42000 £ per year.

An exciting opportunity has arisen for a Software Support Technician to join a growing events team, working on dynamic projects both in the UK and internationally. This role offers a blend of technical and client-facing responsibilities, making it ideal for someone who enjoys problem-solving and working closely with clients to deliver bespoke solutions.

The Role:

As a Software Support Technician, you will be responsible for configuring and managing proprietary software to build and personalise event environments for clients. Working both remotely and on-site, you’ll ensure seamless access control and provide technical support throughout the project. You will also manage project workflows using Jira, keeping records of task progress and completion. This is a varied role, combining technical software expertise with client management, as you represent the company in delivering outstanding service on a global scale.

Essential Requirements:

  • Experience with React.JS and responsive HTML & CSS.
  • Strong communication and customer service skills.
  • Experience working in a customer-focused environment.
  • Proficiency in Microsoft Office applications.
  • Flexibility to travel and work away from home, both in the UK and internationally.

Desirable:

  • Knowledge of JavaScript, jQuery, React, Bootstrap, and/or MySQL.
  • Experience using Jira (or similar) to manage workflows and task progress.
  • Previous experience in live event environments or backstage roles would be amazing.

This role as Software Support Technician is a fantastic opportunity for someone looking to combine their technical skills with client interaction in a fast-paced, global environment. Apply now!

Software Support Technician employer: Pathfinder - IT Recruitment

Join a vibrant and innovative team as a Software Support Technician, where your technical expertise will be valued in a dynamic work culture that prioritises collaboration and client satisfaction. With opportunities for professional growth and the chance to work on exciting projects both in the UK and internationally, you'll enjoy a fulfilling career that combines problem-solving with meaningful client interactions. Our commitment to employee development and a supportive environment makes us an exceptional employer for those seeking to make a real impact in the events industry.
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Contact Detail:

Pathfinder - IT Recruitment Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Software Support Technician

✨Tip Number 1

Familiarise yourself with the specific software and tools mentioned in the job description, especially React.JS and Jira. Having hands-on experience or even personal projects showcasing these skills can set you apart during the interview process.

✨Tip Number 2

Brush up on your customer service skills by preparing examples of how you've successfully resolved client issues in the past. This will demonstrate your ability to handle client-facing responsibilities effectively.

✨Tip Number 3

Research StudySmarter and our approach to client interactions and project management. Understanding our company culture and values will help you align your responses during interviews and show that you're a great fit for our team.

✨Tip Number 4

Be ready to discuss your flexibility regarding travel and working on-site. Highlight any previous experiences where you've adapted to different environments, as this role requires a willingness to work both remotely and internationally.

We think you need these skills to ace Software Support Technician

Proficiency in React.JS
Responsive HTML & CSS skills
Strong communication skills
Customer service skills
Experience in a customer-focused environment
Proficiency in Microsoft Office applications
Flexibility to travel internationally
Knowledge of JavaScript
Familiarity with jQuery
Understanding of Bootstrap
Basic knowledge of MySQL
Experience using Jira for workflow management
Ability to work in live event environments
Problem-solving skills
Client management skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience with React.JS, HTML, and CSS. Include any relevant customer service roles and technical support experiences that demonstrate your problem-solving skills.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the company's needs. Mention your experience in client-facing roles and your ability to manage workflows using tools like Jira.

Showcase Relevant Experience: If you have experience in live event environments or backstage roles, be sure to include this in your application. Highlight specific projects where you successfully delivered technical solutions to clients.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Pathfinder - IT Recruitment

✨Showcase Your Technical Skills

Be prepared to discuss your experience with React.JS, HTML, and CSS in detail. Bring examples of past projects where you've successfully implemented these technologies, as this will demonstrate your technical expertise.

✨Demonstrate Strong Communication Skills

Since the role involves client interaction, practice articulating your thoughts clearly and confidently. Prepare to share examples of how you've effectively communicated with clients or team members in previous roles.

✨Familiarise Yourself with Jira

As managing project workflows using Jira is a key part of the job, make sure you understand how it works. If you have experience with similar tools, be ready to discuss how you can adapt your knowledge to Jira.

✨Prepare for Travel Questions

Given the flexibility required for travel, think about your availability and willingness to work away from home. Be honest about your preferences and any previous experiences you have had with travel in a professional context.

Software Support Technician
Pathfinder - IT Recruitment
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