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For Companies At a Glance
- Tasks: Configure and manage software for bespoke event environments, providing technical support.
- Company: Join a growing events team delivering dynamic projects globally.
- Benefits: Enjoy remote work options and the chance to travel internationally.
- Why this job: Perfect for problem-solvers who love client interaction and want to make an impact.
- Qualifications: Experience with React.JS, strong communication skills, and customer service experience required.
- Other info: Ideal for those with a passion for live events and tech-savvy solutions.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for a Software Support Technician to join a growing events team, working on dynamic projects both in the UK and internationally. This role offers a blend of technical and client-facing responsibilities, making it ideal for someone who enjoys problem-solving and working closely with clients to deliver bespoke solutions.
The Role:
As a Software Support Technician, you will be responsible for configuring and managing proprietary software to build and personalise event environments for clients. Working both remotely and on-site, you’ll ensure seamless access control and provide technical support throughout the project. You will also manage project workflows using Jira, keeping records of task progress and completion. This is a varied role, combining technical software expertise with client management, as you represent the company in delivering outstanding service on a global scale.
Essential Requirements:
- Experience with React.JS and responsive HTML & CSS.
- Strong communication and customer service skills.
- Experience working in a customer-focused environment.
- Proficiency in Microsoft Office applications.
- Flexibility to travel and work away from home, both in the UK and internationally.
Desirable:
- Knowledge of JavaScript, jQuery, React, Bootstrap, and/or MySQL.
- Experience using Jira (or similar) to manage workflows and task progress.
- Previous experience in live event environments or backstage roles would be amazing.
This role as Software Support Technician is a fantastic opportunity for someone looking to combine their technical skills with client interaction in a fast-paced, global environment. Apply now!
Software Support Technician employer: Pathfinder - IT Recruitment
Contact Detail:
Pathfinder - IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Technician
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, especially React.JS and Jira. Having hands-on experience or even personal projects showcasing these skills can really set you apart during the interview.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've successfully resolved client issues in the past. This role is client-facing, so demonstrating your ability to communicate effectively and solve problems will be crucial.
✨Tip Number 3
Research the company and its recent projects, especially those related to events. Being knowledgeable about their work will not only help you in the interview but also show your genuine interest in the role and the company.
✨Tip Number 4
Prepare to discuss your flexibility and willingness to travel. Since the role involves working both remotely and on-site, being able to demonstrate your adaptability and readiness for international projects will be a big plus.
We think you need these skills to ace Software Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with React.JS, HTML, and CSS. Include any relevant customer service roles and technical support experiences that showcase your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, emphasise your passion for technology and client interaction. Mention specific examples of how you've successfully managed projects or provided exceptional support in previous roles.
Showcase Relevant Skills: Clearly outline your proficiency in Microsoft Office and any experience with Jira or similar tools. If you have knowledge of JavaScript, jQuery, or MySQL, be sure to include that as well.
Highlight Flexibility and Travel Experience: Since the role requires flexibility to travel, mention any past experiences where you worked away from home or adapted to different environments, especially in live event settings.
How to prepare for a job interview at Pathfinder - IT Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with React.JS, HTML, and CSS during the interview. Be prepared to discuss specific projects where you used these technologies, as this will demonstrate your technical expertise and problem-solving abilities.
✨Demonstrate Strong Communication Skills
Since the role involves client interaction, it's crucial to showcase your communication skills. Practice explaining complex technical concepts in simple terms, and be ready to share examples of how you've successfully resolved client issues in the past.
✨Familiarise Yourself with Jira
As project management is a key part of the role, ensure you understand how to use Jira or similar tools. Be prepared to discuss how you've managed workflows and tracked progress in previous roles, as this will show your organisational skills.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, especially in a live event environment. Think of examples where you've had to troubleshoot on the spot or adapt to changing circumstances, as this will highlight your flexibility and quick thinking.
