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For Companies At a Glance
- Tasks: Configure and manage software for events, providing technical support and client interaction.
- Company: Join a growing events team delivering bespoke solutions globally.
- Benefits: Enjoy remote work options and the chance to travel internationally.
- Why this job: Perfect for problem-solvers who thrive in dynamic, fast-paced environments.
- Qualifications: Experience with React.JS, strong communication skills, and customer service experience required.
- Other info: Previous experience in live events is a plus; flexibility to travel is essential.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for a Software Support Technician to join a growing events team, working on dynamic projects both in the UK and internationally. This role offers a blend of technical and client-facing responsibilities, making it ideal for someone who enjoys problem-solving and working closely with clients to deliver bespoke solutions.
The Role:
As a Software Support Technician, you will be responsible for configuring and managing proprietary software to build and personalise event environments for clients. Working both remotely and on-site, you’ll ensure seamless access control and provide technical support throughout the project. You will also manage project workflows using Jira, keeping records of task progress and completion. This is a varied role, combining technical software expertise with client management, as you represent the company in delivering outstanding service on a global scale.
Essential Requirements:
- Experience with React.JS and responsive HTML & CSS.
- Strong communication and customer service skills.
- Experience working in a customer-focused environment.
- Proficiency in Microsoft Office applications.
- Flexibility to travel and work away from home, both in the UK and internationally.
Desirable:
- Knowledge of JavaScript, jQuery, React, Bootstrap, and/or MySQL.
- Experience using Jira (or similar) to manage workflows and task progress.
- Previous experience in live event environments or backstage roles would be amazing.
This role as Software Support Technician is a fantastic opportunity for someone looking to combine their technical skills with client interaction in a fast-paced, global environment. Apply now!
Software Support Technician employer: Pathfinder - IT Recruitment
Contact Detail:
Pathfinder - IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Technician
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, especially React.JS and Jira. Having hands-on experience or even personal projects showcasing these skills can set you apart during the interview process.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've successfully resolved client issues in the past. This will demonstrate your ability to handle client-facing responsibilities effectively.
✨Tip Number 3
Research the company’s previous events and projects to understand their style and approach. This knowledge will help you tailor your responses in interviews and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Be ready to discuss your flexibility regarding travel and working on-site. Highlight any previous experiences where you've adapted to different environments, as this role requires a willingness to work both remotely and internationally.
We think you need these skills to ace Software Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with React.JS, HTML, CSS, and any relevant customer service roles. Emphasise your technical skills and client-facing experience to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your problem-solving abilities and how you can contribute to their dynamic events team.
Showcase Relevant Experience: If you have experience using Jira or working in live event environments, be sure to include this in your application. Provide examples of how you've managed workflows or provided technical support in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a client-facing role.
How to prepare for a job interview at Pathfinder - IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with React.JS, HTML, and CSS in detail. Bring examples of projects you've worked on that demonstrate your technical expertise, as this role requires a solid understanding of these technologies.
✨Demonstrate Your Customer Service Skills
Since the role involves client interaction, be ready to share specific examples of how you've successfully handled customer queries or issues in the past. Highlight your communication skills and ability to provide tailored solutions.
✨Familiarise Yourself with Jira
As project management using Jira is a key part of the job, make sure you understand how it works. If you have experience with similar tools, be ready to discuss how you managed workflows and task progress in those environments.
✨Prepare for Travel Questions
Given the flexibility required for travel, be prepared to discuss your availability and willingness to work away from home. Share any previous experiences you have had with travel for work, especially in international settings.
