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- Tasks: Provide top-notch IT support in a luxury retail environment and ensure seamless tech operations.
- Company: Join a global luxury retail brand with a focus on excellence and innovation.
- Benefits: Competitive pay, potential for permanent role, and dynamic work environment.
- Why this job: Be part of high-profile events and make a real impact in a VIP setting.
- Qualifications: 3+ years in IT support, strong Microsoft skills, and experience in demanding environments.
- Other info: Exciting opportunity for career growth in a prestigious location.
The predicted salary is between 36000 - 60000 £ per year.
We are supporting a global luxury retail brand in the search for an experienced IT Support Engineer to provide on-site support at their flagship Central London showroom. This VIP-facing, high-trust role focuses on maintaining a faultless technical environment for high-profile events and client visits.
The site hosts major retail partners for multi-million-pound commercial negotiations, and the IT presence acts as both preventative support and a safeguard against disruption. Outside event days, you will support other local offices and contribute to wider ad hoc projects across the London estate.
Key responsibilities:- Provide proactive and responsive IT support in a VIP environment
- Maintain Windows devices, AV systems, and showroom technology to high standards
- Monitor, maintain, and improve workstation and connectivity readiness
- Escalate technical issues and contribute to change activity in collaboration with the wider infrastructure team
- Rotate between showroom and nearby offices (typically 4 days on-site, 1 day remote - 5 days onsite during a site event)
- 3+ years of 2nd line experience (touching on 3rd for local infrastructure), desktop, and VIP IT support
- Strong Microsoft knowledge and some experience supporting macOS or iOS in a business context (90/10 Microsoft bias)
- Familiarity with ServiceNow or similar ticketing platforms
- Prior work in demanding environments (e.g., finance, legal, luxury retail, executive support)
- Strong technical knowledge of:
- Windows 10 / 11
- Microsoft 365 (Teams, SharePoint, Outlook, OneDrive)
- Active Directory and Azure AD
- CCM and Intune for device imaging and deployment
- Microsoft Office 2016+
- Software deployment, patching, and device maintenance
- Basic networking: LAN patching, DNS/DHCP, Wi-Fi
- Video conferencing and AV equipment (Teams Rooms, Zoom, HDMI/display)
This is a full-time, on-site role based in Central London (West End). If you have the experience and service-led mindset to operate effectively in a high-visibility environment, we would like to hear from you.
Seniority level: Not Applicable
Employment type: Contract
Job function: Information Technology and Engineering
Retail and Retail Apparel and Fashion
IT Support Engineer VIP in London employer: Pathfinder - IT Recruitment
Contact Detail:
Pathfinder - IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer VIP in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail and IT sectors. Attend industry events or meetups where you can chat with potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical knowledge, especially around Windows and Microsoft 365. We recommend practising common scenarios you might face in a VIP support role to show you’re ready for anything.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled IT issues in high-pressure environments. This will demonstrate your ability to maintain a faultless technical environment, just like they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team and make an impact in the IT support world.
We think you need these skills to ace IT Support Engineer VIP in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows devices, AV systems, and any VIP support you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this high-trust role. Share specific examples of how you've maintained a faultless technical environment in demanding settings.
Show Off Your Technical Skills: In your application, don't forget to showcase your technical knowledge, especially around Microsoft 365 and basic networking. We love seeing candidates who can demonstrate their expertise in these areas!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Let’s get you on board!
How to prepare for a job interview at Pathfinder - IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11 and Microsoft 365. Be ready to discuss your experience with AV systems and any troubleshooting you've done in VIP environments. This role is all about maintaining a faultless technical setup, so show them you can handle it!
✨Showcase Your VIP Experience
Since this position involves high-profile clients, highlight any previous roles where you provided IT support in demanding environments. Share specific examples of how you maintained professionalism under pressure and ensured seamless tech operations during important events.
✨Familiarise Yourself with the Tools
Get to know ServiceNow or similar ticketing platforms if you haven't already. Being able to talk about how you've used these tools to manage support requests will demonstrate your readiness for the role and your ability to integrate into their existing processes.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's IT infrastructure and the specific challenges they face in their showroom. This shows your genuine interest in the role and helps you understand how you can contribute effectively from day one.
