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- Tasks: Provide top-notch IT support in a luxury retail showroom for VIP clients.
- Company: Join a global luxury retail brand known for its high-profile events and client interactions.
- Benefits: Enjoy a mix of on-site and remote work, plus opportunities for permanent roles.
- Why this job: Be part of a dynamic team ensuring seamless tech experiences for elite clientele.
- Qualifications: 3+ years in IT support, strong Microsoft skills, and experience in high-pressure environments required.
- Other info: This role is based in Central London, perfect for those seeking a vibrant work atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
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Pathfinder – IT Recruitment provided pay range
This range is provided by Pathfinder – IT Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
IT Support Engineer – VIP & Showroom Support (Luxury Retail)
Location: Central London (West End) | Contract: 6 months – Perm afterwards
We are supporting a global luxury retail brand in the search for an experienced IT Support Engineer to provide on-site support at their flagship Central London showroom. This VIP-facing, high-trust role focuses on maintaining a faultless technical environment for high-profile events and client visits.
The site hosts major retail partners for multi-million-pound commercial negotiations, and the IT presence acts as both preventative support and a safeguard against disruption. Outside event days, you’ll support other local offices and contribute to wider ad hoc projects across the London estate.
Key responsibilities:
- Provide proactive and responsive IT support in a VIP environment
- Maintain Windows devices, AV systems, and showroom technology to high standards
- Monitor, maintain, and improve workstation and connectivity readiness
- Escalate technical issues and contribute to change activity in collaboration with the wider infrastructure team
- Rotate between showroom and nearby offices (typically 4 days on-site, 1 day remote – 5 days onsite during a site event)
– 3+ years of 2nd line experience (touching on 3rd for local infrastructure), desktop, and VIP IT support
– Strong Microsoft knowledge and some experience supporting macOS or iOS in a business context (90/10 Microsoft bias)
– Familiarity with ServiceNow or similar ticketing platforms
– Prior work in demanding environments (e.g., finance, legal, luxury retail, executive support)
– Strong technical knowledge of:
- Windows 10 / 11
- Microsoft 365 (Teams, SharePoint, Outlook, OneDrive)
- Active Directory and Azure AD
- SCCM and Intune for device imaging and deployment
- Microsoft Office 2016+
- Software deployment, patching, and device maintenance
- Basic networking: LAN patching, DNS/DHCP, Wi-Fi
- Video conferencing and AV equipment (Teams Rooms, Zoom, HDMI/display)
This is a full-time, on-site role based in Central London (West End). If you have the experience and service-led mindset to operate effectively in a high-visibility environment, we’d like to hear from you.
Seniority level
- Not Applicable
Employment type
- Contract
Job function
- Information Technology and Engineering
- Retail and Retail Apparel and Fashion
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IT Support Engineer VIP employer: Pathfinder - IT Recruitment
Contact Detail:
Pathfinder - IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer VIP
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in high-pressure environments, especially in luxury retail or executive support. Sharing examples of how you've successfully managed IT issues during critical events can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the luxury retail sector or those who work in VIP IT support roles. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you approach technical challenges. Be ready to share specific examples of past incidents where you provided proactive support or resolved issues efficiently, as this is crucial for a VIP-facing role.
We think you need these skills to ace IT Support Engineer VIP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially in VIP environments. Emphasise your skills with Windows devices, AV systems, and any experience you have with luxury retail or high-profile clients.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of maintaining a faultless technical environment. Mention specific examples from your past experiences that demonstrate your ability to handle demanding situations.
Highlight Technical Skills: In your application, clearly list your technical skills, particularly those mentioned in the job description such as Microsoft 365, Active Directory, and basic networking. This will help your application stand out to recruiters looking for specific expertise.
Showcase Soft Skills: Since this role involves working in a high-trust environment, emphasise your soft skills such as communication, problem-solving, and adaptability. Provide examples of how you've successfully navigated challenging situations in previous roles.
How to prepare for a job interview at Pathfinder - IT Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows devices, Microsoft 365, and any familiarity with macOS or iOS. Be prepared to discuss specific examples of how you've maintained and supported these systems in previous roles.
✨Demonstrate Your VIP Support Experience
Since this role involves working in a high-trust VIP environment, share your experiences dealing with high-profile clients or in demanding settings. Emphasise your ability to remain calm under pressure and provide exceptional service.
✨Familiarise Yourself with the Company Culture
Research the luxury retail brand you’re interviewing for. Understanding their values and how they operate can help you tailor your responses and show that you're a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific technical issues or client interactions. Practise articulating your thought process and problem-solving skills in these scenarios to demonstrate your expertise.
