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- Tasks: Provide first and second-line IT support for Microsoft 365 and Windows systems.
- Company: Join a dynamic digital technology solutions provider in Bromborough.
- Benefits: Competitive pay, hands-on experience, and potential for contract extension.
- Why this job: Gain valuable skills while supporting over 150 users in a collaborative team.
- Qualifications: Experience with Microsoft 365, Windows, and networking principles required.
- Other info: Work on-site, Monday to Friday, in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
A digital technology solutions provider is seeking an IT Support Analyst with Microsoft 365, Windows systems, and networking experience. In this role, you will deliver both first and second-line support across infrastructure and end-user systems during a key period of team cover. This is an Inside IR35, three-month fixed-term contract based on-site in Bromborough, with potential to extend on a rolling monthly basis. The internal IT team supports over 150 users across multiple UK sites, working with a varied technology stack in a hands-on environment. The role offers exposure to both operational support and project-based work within a close-knit team.
Responsibilities:
- Deliver first and second-line support across Microsoft 365, hardware, and core systems.
- Maintain, configure and troubleshoot laptops, desktops and user peripherals.
- Support network functions including VLAN, Wi-Fi, and switch configuration.
- Administer user accounts via Active Directory and Azure.
- Manage and resolve helpdesk tickets in line with internal SLAs.
Required:
- Strong experience supporting Microsoft 365 and Windows environments.
- Proven ability to handle both first and second-line support tasks independently.
- Working knowledge of networking principles including VLANs and Wi-Fi.
- Experience with Active Directory and user administration.
- Ability to work fully on-site, five days per week.
Offer:
- On-site role in Bromborough.
- Monday to Friday, standard hours.
- Initial three-month term with monthly extensions possible.
IT Support Analyst employer: Pathfinder - IT Recruitment
Contact Detail:
Pathfinder - IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with Microsoft 365 and Windows systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss how you've tackled first and second-line support issues in the past. We want to see your problem-solving prowess in action!
✨Tip Number 3
Show off your hands-on experience! If you've worked with networking principles like VLANs and Wi-Fi, make sure to highlight that during interviews. We love seeing candidates who can dive into technical details.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate IT Support Analysts ready to join our close-knit team.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Windows systems. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Analyst role. Share specific examples of how you've tackled first and second-line support tasks in the past.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your troubleshooting prowess. Mention any instances where you’ve resolved complex issues or improved processes, especially related to networking and user administration.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Bromborough!
How to prepare for a job interview at Pathfinder - IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows systems, and networking principles. Be ready to discuss your hands-on experience with troubleshooting and configuring hardware, as well as managing user accounts via Active Directory and Azure.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved helpdesk tickets or handled first and second-line support tasks. Think of scenarios where you had to think on your feet and how you managed to keep users happy while solving their issues.
✨Understand the Company Culture
Research the digital technology solutions provider and understand their work environment. Since this role is in a close-knit team, showing that you can fit into their culture and collaborate effectively will give you an edge.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the technology stack they use, and what a typical day looks like for an IT Support Analyst. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
