Application Support Analyst

Gerrards Cross Full-Time No home office possible

(Near Slough, Marlow, Bourne End, Maidenhead, Windsor, Beaconsfield, High Wycombe)

Application support specialist with SQL, integration, and customer-facing implementation experience required by a software provider. In this role you support system deployments, ensuring smooth installation, configuration, and integration of applications.

This office-based position focuses on application support during client onboarding and implementation phases.

Responsibilities

Install and configure clinical applications and SQL databases in Windows-based environments
Resolve second-line application support issues via phone, email, and remote access
Handle SQL-related integration and deployment tickets during onboarding
Liaise with client IT teams to support implementation
Run post-install training sessions
Track application support tasks and tickets in Jira

Requirements

Strong SQL and Windows OS knowledge
Experience in second-line application support, ideally 2+ years
Familiarity with service-desk tools, especially Jira
Able to work independently and resolve integration issues
Must live within 45 minutes of the office and hold a driving licence

This role would suit anyone with application support experience, but also people with backgrounds in software engineering, databases, or other software support.

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