To support the Deputy Clinical Care Manager with theday-to-day management of the Business Intelligence team, motivating andmanaging staff, optimising efficiency and overall performance, ensuring thepractice achieves its long-term strategic objectives in a safe and effectiveworking environment.The Business Intelligence Team plays a key role insupporting the PCN to maximise income and achieve its Quality and OutcomesFramework (QOF) and Investment and Impact Fund (IIF) targets. You will besupporting a team of Care Coordinators in organising and monitoring long-termcondition reviews, providing administrative support to the Frailty Team, andcontributing to the effective delivery of wider PCN services and initiatives.The Clinical Care Team Leader will focus on the day-to-dayoperability of the practice, championing ED&I, SHEF, Quality & CI,Confidentiality, Collaborative Working, Learning and Development and promotinga positive working environment. Primary Responsibilities: The following are the core responsibilities of the ClinicalCare Team Leader. There may be on occasion, a requirement to carry out othertasks; this will be dependent upon factors such as workload and staffinglevels .
Monday 0800 1800
Tuesday 0800 1800
Friday 0800 1800
Pay: £14.86 per hour
Main duties of the job
- Responsible for the day-to-day management of the Business intelligence team.
- To provide overall support inclusive of all teams on the designated site
- Identify training needs and arrange training programmes for members of the Business Intelligence team.
- Work effectively with individuals in other agencies to meet patients needs
- Ensure staff Reviews and Appraisals are conducted in a timely manner
- Ensure Return to work interviews are conducted in line with the absence management policy, supporting Deputy Clinical Care Manger with completing Absence reviews.
- Carefully apply Practice policies, standards and guidance
- Participate in audits and project work when required
- To provide a project management role to the practice as and when required
- Deal with patient complaints, only escalating where necessary
- Deal with IT issues as they arise, seeking assistance with more complex issues as appropriate
- Arrange team meetings as required and ensure accurate recording and dissemination of minutes
- Contribute to the effectiveness of the team by reflecting on own and team activities, and making suggestions on ways to develop and improve performance. In addition to the primary responsibilities, the Operations Team Leader may be requested to: Support reception and administration staff, providing cover during staff absences,Complete opening and closing procedures in accordance with the duty rota if required, Assist the teams with their duties if required
About us
Who are we?
We are a GP Practice Network, providing care to over 30,000patients across six locations in Plymouth. We are a forward-thinking team thatalways aspire to fresh thinking and innovation for new or improved ways todelivering the best healthcare for our patients.
We have approximately 140 employees in diverse roles ofdifferent roles including GPs, Pharmacists, Paramedics, Physiotherapists,Advanced Nurse Practitioners, Advanced Clinical Practitioners, PharmacyTechnicians, Practice Nurses, Healthcare Assistants, PhlebotomistsReceptionist, Administrators and many more! We recognise that staff our bestasset and work hard to provide a supportive and inclusive culture where staffcan thrive. Wherever you work with Pathfields, you will always have theopportunity to bring new ideas to continuously improve our service to patients.
Job responsibilities
- GCSE English (C or above) and at least three others
- Experience of working with the general public
- Experience of administrative duties
- Experience of leading / managing a team
- Excellent communication skills (written and oral)
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Educated to A-level / equivalent or higher, with relevant
- AMSPAR Qualification
- NVQ Level 2 in Health and Social Care
- Leadership and / or Management Qualification
- Experience of working in a health care setting
- Experience of providing appraisal writing and staff
Other Requirements:
- Flexibility to work outside of core office hours
- Maintains confidentiality at all times
- Driving Licence
Person Specification
Experience
- GCSE English (C or above) and at least three others
- Experience of working with the general public
- Experience of administrative duties
- Experience of leading / managing a team
- Excellent communication skills (written and oral)
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Educated to A-level / equivalent or higher, with relevant
- AMSPAR Qualification
- NVQ Level 2 in Health and Social Care
- Leadership and / or Management Qualification
- Experience of working in a health care setting
- Experience of providing appraisal writing and staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Administration Team Leader employer: Pathfields Medical Group
Pathfields Medical Group is an excellent employer, offering a collaborative and supportive work environment in the vibrant Plymouth area. With a strong emphasis on high-quality, patient-centred care, employees benefit from working alongside a multidisciplinary team that fosters professional growth and continuous service improvements. The practice values its staff, providing opportunities for development and a culture that prioritises well-being and teamwork.
