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For Companies At a Glance
- Tasks: Deliver top-notch customer service and handle queries with ease.
- Company: Join a leading home security company in Newcastle.
- Benefits: Weekly pay, commission, discounts, and generous leave.
- Why this job: Kickstart your career with no weekend shifts and great progression.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a supportive team environment with a focus on growth.
The predicted salary is between 21000 - 26000 £ per year.
Path2 are delighted to be hiring customer service advisors for its client's home security company based in Newcastle.
Customer Service Advisor Responsibilities
- Provide excellent customer service within an inbound team
- Dealing with customer complaints effectively
- Answer customers queries
- Assist customers regarding invoices and taking payments over the phone
- Make outbound calls when needed to update customers on their needs
- Update information in our customers records
Benefits
- Weekly pay (plus commission)
- Brilliant career progression opportunities
- Discounts on our products
- Inhouse pension scheme
- No weekends
- Generous annual leave allowance
Pay £26,133 Per annum plus commission
Shifts 9am - 6pm, Monday - Friday
Customer Service Advisors in Newcastle upon Tyne employer: Path2Solutions
Contact Detail:
Path2Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors in Newcastle upon Tyne
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially in the home security sector. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service skills! Think about common scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to dealing with real customers.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it gives you a chance to showcase your skills directly to us, which can really boost your chances of landing that job!
We think you need these skills to ace Customer Service Advisors in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've dealt with complaints and queries before, so share those stories that show off your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Make it easy for us to see why you’d be a great fit for the role!
Tailor Your Application: Make sure to customise your application for this specific role. Mention the home security industry and how your skills align with the responsibilities listed. We love seeing candidates who take the time to connect their experience with what we’re looking for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Path2Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the home security company Path2 is hiring for. Understand their products, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
As a Customer Service Advisor, you'll likely face various customer queries and complaints. Think of examples from your past experiences where you've successfully resolved issues or provided excellent service. Practising these scenarios can help you articulate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Effective communication is key in customer service roles. During the interview, focus on speaking clearly and confidently. Use active listening techniques, and don’t hesitate to ask clarifying questions if you need more information. This demonstrates your ability to engage with customers effectively.
✨Highlight Your Team Spirit
Since you'll be working within an inbound team, it's important to convey your ability to collaborate well with others. Share examples of how you've worked as part of a team in previous roles, and express your enthusiasm for contributing to a positive team environment at the company.