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- Tasks: Answer inbound calls, assist customers, and upsell products from the comfort of your home.
- Company: Path2 Solutions, a leading provider in TV, Internet, and telecoms.
- Benefits: Competitive salary, mental health support, uncapped commission, and discounts on products.
- Why this job: Join a dynamic team and earn while helping customers with their needs.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy flexible working hours and opportunities for recognition.
The predicted salary is between 24750 - 24750 £ per year.
Path2 Solutions are seeking work from home inbound call advisors for their prestigious TV, Internet and telecoms provider client based in Goole and the surrounding areas. Taking inbound calls your duties will include:
- Answering calls with existing customers
- Answering customer queries
- Retaining customers
- Upselling products onto clients' existing packages
Benefits:
- Competitive salary
- Mental health support 24/7
- Uncapped commission structure
- WFH with no travel to the office
- Discounts on all our products and services
- Local Gym discounts
- Employee of the month awards
Pay Rate: £24,750 per year plus uncapped commission
Shifts: 9.30am - 6pm Monday-Thursday; 8am - 4.30pm Friday
Inbound Call Agent in Goole employer: Path2Solutions
Contact Detail:
Path2Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Agent in Goole
✨Tip Number 1
Make sure you know the ins and outs of the products you'll be upselling. Familiarise yourself with the latest offers and services so you can confidently answer customer queries and retain them effectively.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with handling different types of customer calls. This will help you stay calm and collected when answering those inbound calls.
✨Tip Number 3
Don’t underestimate the power of a positive attitude. Customers can sense your energy, so keep it upbeat and friendly. This will not only help in retaining customers but also in upselling products seamlessly.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re always on the lookout for passionate individuals who want to make a difference in customer service. Plus, it’s super easy to navigate!
We think you need these skills to ace Inbound Call Agent in Goole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customer service and sales. We want to see how you've handled calls and queries in the past, so don’t be shy about showcasing your skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Call Agent role. We love enthusiasm, so let your personality come through!
Showcase Relevant Experience: When filling out your application, focus on any previous roles where you’ve dealt with customers or upselling. We’re looking for those golden nuggets that show us you can handle the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Path2Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Path2 Solutions and their client. Understand their products and services, especially in the TV, Internet, and telecoms sectors. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
As an inbound call agent, you'll need to listen carefully to customer queries. During your interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you can engage effectively with customers.
✨Prepare for Common Scenarios
Think about common customer scenarios you might encounter, such as handling complaints or upselling products. Prepare responses that highlight your problem-solving skills and ability to retain customers. Practising these scenarios can give you a real edge during the interview.
✨Showcase Your Communication Skills
Clear communication is key in this role. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences to illustrate how you've successfully communicated with customers or resolved issues, which will demonstrate your suitability for the position.