Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers through calls and emails, providing friendly support and upselling products.
- Company: Join a leading UK media company with a vibrant team in Newcastle.
- Benefits: Weekly pay, commission opportunities, discounts, and generous annual leave.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible shifts with opportunities for long-term career growth.
The predicted salary is between 19776 - 24864 £ per year.
Path2 Solutions are working with one of the UKs most recognised media companies recruiting Contact Centre Advisors for its fantastic operation based in Newcastle. Contact Centre Advisors are a vital part of our operation and their daily responsibilities include:
- Liaising with our customers in a polite and friendly manner via inbound and outbound calls as well as email
- Inputting information correctly on our internal system
- Upselling and cross selling our products and services
- Working to KPIs as set out by the team leader
Contact Centre Advisor Benefits:
- Weekly Pay
- Competitive and achievable commission structure
- Long term opportunity
- Discounts in selected high street stores
- Generous annual leave allowance
- Fantastic location
Pay rate: £24,770 per annum
Shifts: 37.5 hours per week, 5 days per week. Shifts will include evening and weekend working and could be between the hours of 11am and 9pm.
Customer Service Advisors in Newcastle upon Tyne employer: Path2 Solutions Ltd
Contact Detail:
Path2 Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Path2 Solutions and their media client. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be chatting with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your upselling skills! Think of examples from past experiences where you've successfully upsold or cross-sold products. This will demonstrate your ability to meet KPIs and contribute to the team's success.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're proactive and keen on joining the team. Don't miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Advisors in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for Customer Service Advisors who can connect with our customers.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience with customer service, especially if you've worked in a contact centre before. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Path2 Solutions Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Path2 Solutions and the media company they represent. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice answering common interview questions out loud, focusing on being polite and friendly. You might even want to role-play with a friend to simulate the call scenarios you’ll encounter in the job.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've handled difficult customer situations in the past. Highlight your ability to stay calm under pressure and find solutions. This will demonstrate that you can meet the KPIs set by the team leader and contribute positively to the team.
✨Dress for Success
Even if the role is in a contact centre, first impressions matter! Dress smartly for your interview to convey professionalism. It shows that you respect the opportunity and are serious about joining their team.