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For Companies At a Glance
- Tasks: Handle inbound calls, assist customers, and manage queries professionally.
- Company: Join a nationally recognised company with a supportive team culture.
- Benefits: Weekly pay, paid breaks, and excellent work-life balance.
- Why this job: Work from home with all equipment provided and great career progression.
- Qualifications: Strong communication skills and a customer-focused attitude.
- Other info: Flexible shifts with long-term opportunities for growth.
The predicted salary is between 20316 - 26776 £ per year.
Path2 is delighted to be working with a fantastic nationally recognised company seeking inbound call centre agents in the North Yorkshire and York area to join their expanding operation.
This is a work from home vacancy with no travel to the office required and all equipment will be provided including a laptop.
Inbound call centre agents are a vital part of our team and day-to-day duties will include:
- Answering inbound calls dealing with customer queries in a polite and professional manner
- Logging calls on internal system
- Booking, rescheduling and logging cancellations
- Escalating any complaints to the correct department
Benefits:
- Weekly pay
- Excellent work life balance
- Fantastic career progression opportunities
- Long term opportunity
- Paid breaks
- In-house pension and life assurance scheme
Pay rates: £25,396 per annum
Shifts: 40 hours per week Monday – Friday between 8am – 8pm (Full Flexibility)
Inbound Customer Service employer: Path2 Solutions Ltd
Contact Detail:
Path2 Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and any recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling inbound calls, try role-playing with a friend or family member. Focus on being polite, professional, and clear in your communication – it’ll make a world of difference!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Inbound Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. We want to see how you've handled queries and complaints before, so don’t be shy about showcasing your skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this inbound customer service role. We love a bit of personality, so let your enthusiasm show!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and why you want to join us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with us.
How to prepare for a job interview at Path2 Solutions Ltd
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the customer service industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
Inbound customer service roles often involve handling various customer queries. Prepare for the interview by practising responses to common scenarios, such as dealing with a frustrated customer or managing multiple calls. This will help you feel more confident and ready to demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves answering calls and dealing with customers, it's crucial to showcase your communication skills during the interview. Speak clearly, listen actively, and don’t hesitate to ask clarifying questions if needed. This will reflect your ability to handle customer interactions effectively.
✨Ask Insightful Questions
At the end of the interview, make sure to ask insightful questions about the role and the company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Questions about training, team dynamics, or career progression can be great conversation starters.
