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- Tasks: Provide top-notch customer service and support in a dynamic contact centre environment.
- Company: Join Path2 Solutions, a company that values its team and customers alike.
- Benefits: Weekly pay, free parking, private medical cover, and enhanced family leave.
- Why this job: Be part of a fantastic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great location with excellent public transport links and flexible shifts.
The predicted salary is between 12 - 16 £ per hour.
Path2 Solutions are hiring contact centre advisors to join our client's fantastic team at their site in Coventry. Contact centre advisors are essential and valued members of our team and daily duties will be liaising with our customers ensuring they get a great service, ensuring that escalation processes are adhered to in line with company guidelines, ensuring all calls are logged on our system and hitting monthly targets.
Benefits:
- Weekly pay
- Great location with fantastic public transport links
- Free parking onsite
- Enhanced family leave
- Private medical cover
Pay rates: Starts at 12.21 per hour
Shifts: 40 hours per week. Any 5 days from 7 between 8am and 8pm, (Rota Based).
Customer Services employer: Path2 Solutions Ltd
Contact Detail:
Path2 Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services
✨Tip Number 1
Get to know the company! Research Path2 Solutions and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a contact centre advisor, you'll be chatting with customers all day. Try role-playing common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining the team at Path2 Solutions.
We think you need these skills to ace Customer Services
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve made customers happy and resolved issues, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can connect their experience to our needs.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through without overwhelming us with too much information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Path2 Solutions Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Path2 Solutions and their values. Understanding their mission and how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Common Customer Service Scenarios
Since you'll be working as a contact centre advisor, it's crucial to prepare for common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, and practice articulating your responses clearly and confidently.
✨Showcase Your Communication Skills
In a customer service role, communication is key. During the interview, make sure to demonstrate your ability to listen actively and respond thoughtfully. Use examples from your past experiences to highlight how you've effectively communicated with customers.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
