Technical Support Executive - Java & Python. in Dumfries

We are seeking a proactive Technical Support Executive with working knowledge of Java and Python to provide technical assistance, troubleshoot software issues, and support end users and internal teams. The role involves diagnosing application-level problems, assisting with deployments, and ensuring smooth system operations.

Key Responsibilities

• Provide technical support for applications built using Java and Python
• Troubleshoot application errors, bugs, and performance issues
• Analyse logs, error messages, and system behaviour to identify root causes
• Assist users with technical queries via email, phone, or ticketing systems
• Escalate complex issues to development teams with detailed documentation
• Support application deployments and updates
• Maintain support documentation, FAQs, and incident reports
• Monitor systems to ensure uptime and reliability
• Follow IT support processes and SLAs

Required Skills & Qualifications

• Basic to intermediate knowledge of Java and Python
• Understanding of application support and troubleshooting concepts
• Familiarity with databases and SQL for basic queries
• Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow)
• Basic knowledge of Linux/Windows environments
• Strong communication and problem‑solving skills