At a Glance
- Tasks: Assist customers, schedule engineers, and manage stock while providing top-notch service.
- Company: Established UK business in the heavy equipment and construction industry.
- Benefits: Competitive salary, 20 days holiday, ongoing training, and career progression.
- Other info: Permanent position with in-house training and support.
- Why this job: Join a reputable company and grow your career in a dynamic environment.
- Qualifications: Experience in a similar role and strong customer service skills required.
The predicted salary is between 32000 - 32000 £ per year.
Are you looking for a role where you have the opportunity to progress your career further? Then this could be the role for you. We are recruiting for a Trade Counter Assistant to be based near Ampthill. You will be joining an established UK-based business, that has built a strong reputation within the heavy equipment and construction industry, evolving from its engineering and machinery roots into a specialist equipment hire provider. Today, it offers a high-quality fleet of premium machinery to customers across a range of sectors, supported by extensive industry experience and a strong commitment to service.
Benefits of the Trade Counter Assistant:
- Basic salary £32,000 negotiable
- Monday to Friday 8am - 5pm
- 20 days holiday plus bank holidays
- Ongoing development and support
- Permanent position
- Opportunity for career progression
- Provide in-house training
Job Role:
- Scheduling engineers' diaries, as well as providing any administrative support.
- Dealing with customer enquiries either through the phone or by email.
- Promoting and upselling of products/parts to customers.
- Assisting with stock movement (can involve heavy lifting).
- Providing excellent customer service for all customers.
Previous Experience:
- You will have previous experience as a Trade Counter Assistant, service coordinator, service controller, service planner, or service administrator, workshop controller, or workshop scheduler.
- It would be ideal if you held a Full UK driving license.
- You will have previously worked within a busy, fast-paced environment.
- It would be ideal if you had previous experience managing a team of engineers' workloads, providing technical support to customers.
Apply for the Trade Counter Assistant role today, or call us on (phone number removed), email.
Trade Counter Assistant in Maulden employer: Path Recruitment
Join a leading infrastructure business in Hitchin as a Service Engineer, where you will benefit from a supportive work culture that prioritises safety, quality, and employee development. With excellent training and progression opportunities, alongside a comprehensive benefits package including 25 days of annual leave and a discretionary bonus, this role offers a stable environment for engineers to thrive and build long-term careers while working on varied plant and equipment.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Assistant in Maulden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Path Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Path Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trade Counter Assistant in Maulden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Path Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Path Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Path Recruitment!
How to prepare for a job interview at Path Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
