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For Companies At a Glance
- Tasks: Coordinate equipment hires and deliver top-notch customer service.
- Company: Established equipment rental business with a strong reputation.
- Benefits: Salary between £28,000-£34,000, 23 days leave, and pension scheme.
- Other info: Exciting career growth opportunities in a dynamic environment.
- Why this job: Join a supportive team and enjoy a great work-life balance.
- Qualifications: Customer service experience and strong organisational skills.
The predicted salary is between 28000 - 34000 £ per year.
Role Overview
Hire Desk Controller required near Tottenham for established equipment rental business. Monday-Friday role, £28,000-£34,000 salary, great benefits and career stability.
The Company
We are working with a well-established equipment rental business with a strong reputation for reliability, service, and long‑term customer relationships. With decades of experience supplying equipment across the construction and infrastructure sectors, the company continues to invest in people, technology, and service excellence.
Key Benefits
- Basic salary between £28,000 and £34,000 per year
- Monday to Friday working hours providing a strong work‑life balance
- 23 days annual leave plus bank holidays
- Pension scheme
- Long‑term career opportunities within a well‑established equipment rental business
- Supportive and professional team environment
About the Role
As a Hire Desk Controller, you will be responsible for coordinating equipment hires and supporting customers from enquiry through to off‑hire. This role sits at the centre of the depot operation and plays a key part in delivering excellent customer service.
Typical Responsibilities
- Managing inbound hire enquiries and converting them into bookings
- Scheduling equipment deliveries and collections
- Liaising with drivers, engineers, and yard teams
- Processing hire contracts, extensions, and off‑hires
- Building relationships with new and existing customers
- Ensuring equipment availability and accurate system records
- Supporting depot operations and maintaining service standards
About You
To succeed as a Hire Desk Controller, you will ideally have experience in a customer service or hire desk environment.
Experience You May Have
- Experience working in equipment rental, plant hire, tool hire, powered access, power generation or construction supply
- Strong organisational and communication skills
- Confidence handling customer enquiries and coordinating bookings
- Good IT skills and the ability to manage hire systems
- A proactive and team‑focused approach
- Experience as a Hire Desk Controller or similar hire coordination roles is highly encouraged.
Relevant Roles You May Have Worked In
- Hire Controller
- Plant Hire Controller
- Rental Controller
- Tool Hire Controller
- Hire Desk Coordinator
- Equipment Hire Coordinator
- Plant Hire Administrator
- Rental Desk Controller
- Hire Desk Administrator
- Hire Coordinator
Eligibility
If you are looking for a stable opportunity as a Hire Desk Controller within a respected equipment rental business near Tottenham, we would love to hear from you.
Equal Opportunity
We welcome applications from candidates of all backgrounds and are committed to inclusive and fair recruitment practices.
Hire Desk Controller in London employer: Path Recruitment
Contact Detail:
Path Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in London
✨Tip Number 1
Network like a pro! Reach out to people in the equipment rental industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and hire desk roles. We recommend role-playing with a friend or using online resources to boost your confidence and polish your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed customer enquiries or coordinated bookings in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hire Desk Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Desk Controller role. Highlight any relevant experience in customer service or hire desk environments, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with equipment rental and how you can contribute to our team’s success.
Showcase Your Communication Skills: As a Hire Desk Controller, communication is key. In your application, give examples of how you've effectively handled customer enquiries and coordinated bookings in the past. We want to see your proactive approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our supportive team!
How to prepare for a job interview at Path Recruitment
✨Know the Company Inside Out
Before your interview, do some homework on the equipment rental business. Understand their services, values, and what sets them apart in the industry. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Hire Desk Controller, customer service is key. Prepare examples from your past experiences where you successfully managed customer enquiries or resolved issues. Highlight your communication skills and how you build relationships with clients.
✨Demonstrate Organisational Prowess
This role requires strong organisational skills. Be ready to discuss how you manage multiple tasks, such as scheduling deliveries and processing contracts. You might even want to share a specific instance where your organisational skills made a difference in your previous job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s future plans, or how they measure success in the Hire Desk Controller role. This shows your genuine interest and helps you assess if the company is the right fit for you.