At a Glance
- Tasks: Coordinate equipment hires and deliver excellent customer service in a fast-paced environment.
- Company: Established equipment rental business with a strong reputation for reliability and service.
- Benefits: Competitive salary, work-life balance, healthcare, and up to 25 days annual leave.
- Other info: Supportive team environment with long-term career opportunities.
- Why this job: Join a respected company and develop your career in the equipment rental industry.
- Qualifications: Experience in customer service or hire desk roles, strong organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
Hire Desk Controller required in Aberdeen for established equipment rental business. Monday–Friday role, £30,000–£35,000 salary, great benefits and career stability.
The company:
We are working with a well-established equipment rental business with a strong reputation for reliability, service, and long-term customer relationships. With decades of experience supplying equipment across the construction and infrastructure sectors, the company continues to invest in people, technology, and service excellence. Due to continued growth, they are looking to recruit a Hire Desk Controller to join their busy depot team in Aberdeen. This Hire Desk Controller position offers stability, structured working hours, and the opportunity to develop within a respected organisation in the equipment rental industry.
Key Benefits
- Basic salary between £30,000 and £35,000 per year
- Monday to Friday working hours providing a strong work–life balance
- Up to 25 days annual leave plus bank holidays
- Pension scheme
- Healthcare scheme
- Employee discount scheme
- Long-term career opportunities within a well-established equipment rental business
- Supportive and professional team environment
About the Role (Key Responsibilities)
As a Hire Desk Controller, you will be responsible for coordinating equipment hires and supporting customers from enquiry through to off-hire. This Hire Desk Controller role sits at the centre of the depot operation and plays a key part in delivering excellent customer service.
Typical responsibilities include:
- Managing inbound hire enquiries and converting them into bookings
- Scheduling equipment deliveries and collections
- Liaising with drivers, engineers, and yard teams
- Processing hire contracts, extensions, and off-hires
- Building relationships with new and existing customers
- Ensuring equipment availability and accurate system records
- Supporting depot operations and maintaining service standards
This Hire Desk Controller role is ideal for someone who enjoys a fast-paced environment and takes pride in delivering excellent customer service.
About You (Skills & Experience)
To succeed as a Hire Desk Controller, you will ideally have experience in a customer service or hire desk environment.
You may have:
- Experience working in equipment rental, plant hire, tool hire, or construction supply
- Strong organisational and communication skills
- Confidence handling customer enquiries and coordinating bookings
- Good IT skills and the ability to manage hire systems
- A proactive and team-focused approach
Candidates with experience as a Hire Desk Controller or similar hire coordination roles are highly encouraged to apply.
To be successful in this role, you may have worked as a:
- Hire Controller
- Plant Hire Controller
- Rental Controller
- Tool Hire Controller
- Hire Desk Coordinator
- Equipment Hire Coordinator
- Plant Hire Administrator
- Rental Desk Controller
- Hire Desk Administrator
- Hire Coordinator
Next Steps (Call to Action)
If you are looking for a stable opportunity as a Hire Desk Controller within a respected equipment rental business in Aberdeen, we would love to hear from you. Apply today to find out more. We welcome applications from candidates of all backgrounds and are committed to inclusive and fair recruitment practices.
Hire Controller- Aberdeen employer: Path Recruitment
Join a well-established equipment rental business in Aberdeen, where you will enjoy a competitive salary of £30,000 to £35,000, alongside generous benefits including up to 25 days annual leave and a supportive work environment. With a strong focus on employee growth and career stability, this role as a Hire Desk Controller offers the chance to thrive in a professional team dedicated to delivering exceptional customer service within the construction and infrastructure sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller- Aberdeen
✨Tip Number 1
Network like a pro! Reach out to people in the equipment rental industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and hire desk roles. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've excelled in previous roles, especially in managing customer enquiries or coordinating bookings. This will help you stand out as a Hire Desk Controller candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hire Controller- Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or hire desk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hire Desk Controller role. Share your passion for customer service and any specific experiences that relate to equipment rental.
Show Off Your Organisational Skills:In your application, mention any tools or systems you've used to manage bookings or customer enquiries. We love candidates who can demonstrate strong organisational skills, so give us the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Aberdeen!
How to prepare for a job interview at Path Recruitment
✨Know the Company Inside Out
Before your interview, do some homework on the equipment rental business. Understand their services, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Hire Desk Controller, excellent customer service is key. Prepare examples from your past experiences where you successfully managed customer enquiries or resolved issues. Highlighting these skills will demonstrate that you’re the right fit for their fast-paced environment.
✨Be Ready to Discuss Organisational Skills
This role requires strong organisational abilities. Think of specific instances where you’ve had to manage multiple tasks or coordinate schedules. Be prepared to discuss how you prioritise tasks and ensure everything runs smoothly, especially in a busy setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re proactive and genuinely interested in contributing to their team.
