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For Companies At a Glance
- Tasks: Coordinate equipment hires and deliver excellent customer service in a fast-paced environment.
- Company: Established equipment rental business with a strong reputation for reliability and service.
- Benefits: Competitive salary, work-life balance, healthcare, and long-term career opportunities.
- Why this job: Join a supportive team and make a real impact in the equipment rental industry.
- Qualifications: Customer service experience and strong organisational skills preferred.
- Other info: Dynamic role with structured hours and potential for career growth.
The predicted salary is between 30000 - 35000 £ per year.
Hire Desk Controller required near Hethersett for established equipment rental business. Monday-Friday role, £30,000-£35,000 salary, great benefits and career stability.
The Company
We are working with a well-established equipment rental business with a strong reputation for reliability, service, and long-term customer relationships. With decades of experience supplying equipment across the construction and infrastructure sectors, the company continues to invest in people, technology, and service excellence. Due to continued growth, they are looking to recruit a Hire Desk Controller to join their busy depot team near Norwich. This Hire Desk Controller position offers stability, structured working hours, and the opportunity to develop within a respected organisation in the equipment rental industry.
Key Benefits
- Basic salary between £30,000 and £35,000 per year
- Monday to Friday working hours providing a strong work-life balance
- Up to 25 days annual leave plus bank holidays
- Pension scheme
- Healthcare scheme
- Employee discount scheme
- Long-term career opportunities within a well-established equipment rental business
- Supportive and professional team environment
About the Role
As a Hire Desk Controller, you will be responsible for coordinating equipment hires and supporting customers from enquiry through to off-hire. This Hire Desk Controller role sits at the centre of the depot operation and plays a key part in delivering excellent customer service.
Typical responsibilities include:
- Managing inbound hire enquiries and converting them into bookings
- Scheduling equipment deliveries and collections
- Liaising with drivers, engineers, and yard teams
- Processing hire contracts, extensions, and off-hires
- Building relationships with new and existing customers
- Ensuring equipment availability and accurate system records
- Supporting depot operations and maintaining service standards
This Hire Desk Controller role is ideal for someone who enjoys a fast-paced environment and takes pride in delivering excellent customer service.
About You
To succeed as a Hire Desk Controller, you will ideally have experience in a customer service or hire desk environment.
You may have:
- Experience working in equipment rental, plant hire, tool hire, powered access, power generation or construction supply
- Strong organisational and communication skills
- Confidence handling customer enquiries and coordinating bookings
- Good IT skills and the ability to manage hire systems
- A proactive and team-focused approach
Candidates with experience as a Hire Desk Controller or similar hire coordination roles are highly encouraged to apply.
To be successful in this role, you may have worked as a: Hire Controller, Plant Hire Controller, Rental Controller, Tool Hire Controller, Hire Desk Coordinator, Equipment Hire Coordinator, Plant Hire Administrator, Rental Desk Controller, Hire Desk Administrator, Hire Coordinator.
If you are looking for a stable opportunity as a Hire Desk Controller within a respected equipment rental business near Hethersett, we would love to hear from you. Apply today to find out more. We welcome applications from candidates of all backgrounds and are committed to inclusive and fair recruitment practices.
Hire Desk Controller in Hethersett employer: Path Recruitment
Contact Detail:
Path Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Hethersett
✨Tip Number 1
Network like a pro! Reach out to people in the equipment rental industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and hire desk roles. We recommend role-playing with a friend or using online resources to boost your confidence and polish your answers.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer enquiries or coordinated bookings in the past. Real-life stories can make you stand out and demonstrate your experience effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hire Desk Controller in Hethersett
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Desk Controller role. Highlight any relevant experience in customer service or hire desk environments, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your background aligns with the company’s values of reliability and service excellence.
Show Off Your Communication Skills: Since this role involves liaising with customers and team members, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Path Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the equipment rental business. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Hire Desk Controller, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your communication skills and how you build relationships with clients.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks, such as scheduling deliveries and processing contracts. You might even want to share a specific instance where your organisational skills made a difference in your previous job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.