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For Companies At a Glance
- Tasks: Lead service and parts operations in a dynamic plant hire environment.
- Company: A well-established player in the UK plant hire and machinery sector.
- Benefits: Enjoy a competitive salary, career progression, and a supportive leadership team.
- Why this job: Make a real impact on strategy and customer satisfaction while working Monday to Friday.
- Qualifications: Experience in roles like Aftersales Manager or Operations Manager is preferred.
- Other info: Join a company known for high staff retention and collaboration.
Benefits of the Aftersales Manager role:
- Salary circa £65,000 depending on experience
- Key leadership role in the plant hire and plant machinery sector
- Full P&L responsibility across service and parts departments
- Opportunity to influence strategy and deliver operational excellence
- Monday to Friday no weekend work
- Supportive leadership team and modern systems (DMS/CRM)
- Career progression in a well-established, growing business
As an Aftersales Manager, you will take full ownership of aftermarket operations at a plant hire business based in Corby. This pivotal role covers both the plant machinery parts and service departments, with full P&L accountability and a clear mandate to grow the aftermarket division. Working closely with the Directors, you will implement and drive initiatives to increase service delivery, profitability, and customer satisfaction.
The Aftersales Manager will oversee daily operations, from engineering performance to parts inventory, workshop efficiency, and customer management. You will lead a team of engineers and parts specialists, manage the DMS and CRM systems, liaise with external marketing support, and ensure KPI benchmarks are met or exceeded. You will also play a hands-on role in planning, reporting, training, and delivering continuous improvement across the department.
The company is well-established in the UK plant hire and machinery sector, focused on delivering exceptional aftermarket support and customer service. They are actively investing in systems, people, and process improvements, offering long-term career development in a stable and growing environment. The company is known for high staff retention and internal collaboration, working with major industry brands including Develon and is customer-focused, with repeat business across the UK.
To be successful in this role, you may have worked as an Aftersales Manager, Aftermarket Manager, Service Manager, Parts Manager, Depot Manager, Operations Manager, Branch Manager, Product Support Manager, Engineering Manager, or Workshop Manager.
This is your opportunity to take full control of a service and parts operation within a reputable plant hire company. Apply today to become the next Aftersales Manager in Corby and lead a high-performing aftermarket team in the plant machinery industry.
Aftersales Manager employer: Path Recruitment
Contact Detail:
Path Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network with professionals in the plant hire and machinery sector. Attend industry events or join relevant online forums to connect with others who may have insights or leads on the Aftersales Manager role.
✨Tip Number 2
Research the company thoroughly. Understand their values, recent developments, and the specific challenges they face in the aftermarket sector. This knowledge will help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to provide examples of how you've driven operational excellence and improved customer satisfaction.
✨Tip Number 4
Familiarise yourself with DMS and CRM systems commonly used in the industry. Highlight any experience you have with these tools, as they are crucial for managing operations effectively in this role.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management, service operations, and parts inventory. Use specific examples that demonstrate your leadership skills and P&L responsibility.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the plant hire sector and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Key Achievements: In both your CV and cover letter, emphasise any key achievements related to improving service delivery, profitability, or customer satisfaction in your past roles. Use metrics where possible to quantify your success.
Showcase Leadership Skills: Since this is a leadership role, make sure to highlight your experience in managing teams and driving operational excellence. Discuss your approach to training and developing staff, as well as any initiatives you've led that resulted in continuous improvement.
How to prepare for a job interview at Path Recruitment
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Aftersales Manager. Familiarise yourself with P&L management, service delivery, and customer satisfaction metrics, as these will be key discussion points during your interview.
✨Showcase Leadership Experience
Prepare examples from your past roles where you've successfully led teams or projects. Highlight your ability to influence strategy and drive operational excellence, as this is crucial for the position.
✨Familiarise Yourself with DMS/CRM Systems
Since the role involves managing DMS and CRM systems, it’s beneficial to have a basic understanding of these tools. Be ready to discuss how you’ve used similar systems in previous positions to improve efficiency and customer management.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company's future plans, team dynamics, and how they measure success in the Aftersales department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
