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For Companies At a Glance
- Tasks: Coordinate equipment hires and deliver excellent customer service in a fast-paced environment.
- Company: Established equipment rental business with a strong reputation for reliability and service.
- Benefits: Competitive salary, 25 days leave, pension scheme, and great work-life balance.
- Other info: Supportive team environment with long-term career opportunities.
- Why this job: Join a respected company and develop your career in the equipment rental industry.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 28000 - 34000 £ per year.
Hire Desk Controller required near Pontefract for established equipment rental business. Monday-Friday role, £28,000-£34,000 salary, great benefits and career stability.
The Company
We are working with a well-established equipment rental business with a strong reputation for reliability, service, and long-term customer relationships. With decades of experience supplying equipment across the construction and infrastructure sectors, the company continues to invest in people, technology, and service excellence. Due to continued growth, they are looking to recruit a Hire Desk Controller to join their busy depot. This position offers stability, structured working hours, and the opportunity to develop within a respected organisation in the equipment rental industry.
Key Benefits
- Basic salary between £28,000 and £34,000 per year
- Monday to Friday working hours providing a strong work-life balance
- 25 days annual leave plus bank holidays
- Pension scheme
- Long-term career opportunities within a well-established equipment rental business
- Supportive and professional team environment
About the Role
As a Hire Desk Controller, you will be responsible for coordinating equipment hires and supporting customers from enquiry through to off-hire. This role sits at the centre of the depot operation and plays a key part in delivering excellent customer service.
Typical responsibilities include:
- Managing inbound hire enquiries and converting them into bookings
- Scheduling equipment deliveries and collections
- Liaising with drivers, engineers, and yard teams
- Processing hire contracts, extensions, and off-hires
- Building relationships with new and existing customers
- Ensuring equipment availability and accurate system records
- Supporting depot operations and maintaining service standards
This role is ideal for someone who enjoys a fast-paced environment and takes pride in delivering excellent customer service.
About You
To succeed as a Hire Desk Controller, you will ideally have experience in a customer service or hire desk environment. You may have:
- Experience working in equipment rental, plant hire, tool hire, powered access, power generation or construction supply
- Strong organisational and communication skills
- Confidence handling customer enquiries and coordinating bookings
- Good IT skills and the ability to manage hire systems
- A proactive and team-focused approach
Candidates with experience as a Hire Desk Controller or similar hire coordination roles are highly encouraged to apply.
If you are looking for a stable opportunity as a Hire Desk Controller within a respected equipment rental business near Pontefract, we would love to hear from you. Apply today to find out more. We welcome applications from candidates of all backgrounds and are committed to inclusive and fair recruitment practices.
Hire Desk Controller in Pontefract employer: Path Recruitment Ltd
Contact Detail:
Path Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Pontefract
✨Tip Number 1
Network like a pro! Reach out to people in the equipment rental industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing their values and recent projects can help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your customer service skills! Since the Hire Desk Controller role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hire Desk Controller in Pontefract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Desk Controller role. Highlight any relevant experience in customer service or hire desk environments, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for delivering excellent customer service and how your background aligns with the company’s values.
Showcase Your Skills: In your application, be sure to highlight your IT skills and any experience with hire systems. The more we see how you can manage bookings and enquiries, the better your chances!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Path Recruitment Ltd
✨Know Your Stuff
Make sure you understand the equipment rental industry and the specific role of a Hire Desk Controller. Brush up on key terms, processes, and the company's reputation for service excellence. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be ready to share examples from your past experiences. Think of situations where you successfully managed customer enquiries or resolved issues, as this will highlight your suitability for the position.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities, so prepare to discuss how you manage multiple tasks and prioritise effectively. You might even want to bring a simple example of a scheduling system or method you’ve used in the past to keep things running smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.