At a Glance
- Tasks: Coordinate equipment hires and deliver excellent customer service in a fast-paced environment.
- Company: Established equipment rental business with a strong reputation for reliability and service.
- Benefits: Salary between £30,000-£35,000, 25 days leave, pension, healthcare, and employee discounts.
- Other info: Supportive team environment with long-term career opportunities.
- Why this job: Join a respected company and enjoy stability while developing your career.
- Qualifications: Experience in customer service or hire desk roles, strong communication, and organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
Hire Desk Controller required near Hethersett for established equipment rental business. Monday-Friday role, £30,000-£35,000 salary, great benefits and career stability.
The Company
We are working with a well-established equipment rental business with a strong reputation for reliability, service, and long-term customer relationships. With decades of experience supplying equipment across the construction and infrastructure sectors, the company continues to invest in people, technology, and service excellence. Due to continued growth, they are looking to recruit a Hire Desk Controller to join their busy depot team near Norwich. This Hire Desk Controller position offers stability, structured working hours, and the opportunity to develop within a respected organisation in the equipment rental industry.
Key Benefits
- Basic salary between £30,000 and £35,000 per year
- Monday to Friday working hours providing a strong work-life balance
- Up to 25 days annual leave plus bank holidays
- Pension scheme
- Healthcare scheme
- Employee discount scheme
- Long-term career opportunities within a well-established equipment rental business
- Supportive and professional team environment
About the Role
As a Hire Desk Controller, you will be responsible for coordinating equipment hires and supporting customers from enquiry through to off-hire. This Hire Desk Controller role sits at the centre of the depot operation and plays a key part in delivering excellent customer service. Typical responsibilities include:
- Managing inbound hire enquiries and converting them into bookings
- Scheduling equipment deliveries and collections
- Liaising with drivers, engineers, and yard teams
- Processing hire contracts, extensions, and off-hires
- Building relationships with new and existing customers
- Ensuring equipment availability and accurate system records
- Supporting depot operations and maintaining service standards
This Hire Desk Controller role is ideal for someone who enjoys a fast-paced environment and takes pride in delivering excellent customer service.
About You
To succeed as a Hire Desk Controller, you will ideally have experience in a customer service or hire desk environment. You may have:
- Experience working in equipment rental, plant hire, tool hire, powered access, power generation or construction supply
- Strong organisational and communication skills
- Confidence handling customer enquiries and coordinating bookings
- Good IT skills and the ability to manage hire systems
- A proactive and team-focused approach
Candidates with experience as a Hire Desk Controller or similar hire coordination roles are highly encouraged to apply. To be successful in this role, you may have worked as a:
- Hire Controller
- Plant Hire Controller
- Rental Controller
- Tool Hire Controller
- Hire Desk Coordinator
- Equipment Hire Coordinator
- Plant Hire Administrator
- Rental Desk Controller
- Hire Desk Administrator
- Hire Coordinator
If you are looking for a stable opportunity as a Hire Desk Controller within a respected equipment rental business near Hethersett, we would love to hear from you. Apply today to find out more. We welcome applications from candidates of all backgrounds and are committed to inclusive and fair recruitment practices.
Hire Desk Controller in Hethersett employer: Path Recruitment Ltd
Join a well-established equipment rental business near Hethersett, where you will benefit from a supportive team environment and structured working hours that promote a healthy work-life balance. With a competitive salary and generous annual leave, this role as a Hire Desk Controller offers not only stability but also long-term career growth opportunities within a respected organisation committed to service excellence and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Hethersett
✨Tip Number 1
Network like a pro! Reach out to people in the equipment rental industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and hire desk roles. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've excelled in previous roles, especially in managing customer enquiries or coordinating bookings. This will help you stand out as a candidate who can deliver excellent service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hire Desk Controller in Hethersett
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or hire desk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hire Desk Controller role. Share specific examples of how you've delivered excellent customer service in the past.
Show Off Your Organisational Skills:As a Hire Desk Controller, you'll need to juggle multiple tasks. In your application, give us a glimpse of how you manage your time and keep things organised. We love a proactive approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Path Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the equipment rental industry and the specific role of a Hire Desk Controller. Familiarise yourself with common equipment types and rental processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Be ready to discuss how you build relationships with customers and ensure their needs are met.
✨Demonstrate Your Organisational Skills
As a Hire Desk Controller, you'll need to juggle multiple tasks. Think of specific instances where you've managed schedules, coordinated deliveries, or maintained accurate records. Highlighting your organisational skills will reassure the interviewer that you can handle the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's growth plans, or how they measure success in the Hire Desk Controller role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
