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- Tasks: Build relationships, manage a busy hire desk, and resolve queries professionally.
- Company: Join an award-winning team near Dorridge with a vibrant culture.
- Benefits: Enjoy up to £30k salary, 23 days holiday, and discounts on major retailers.
- Why this job: Great bonuses, weekends off, and a supportive team environment await you!
- Qualifications: Experience in customer service or related roles is preferred but not essential.
- Other info: Apply now for a chance to be part of a fantastic team!
The predicted salary is between 24000 - 36000 £ per year.
Are you feeling stuck in your current company? Do you want to be noticed, rewarded with a great bonus, and enjoy weekends off? Join a fantastic team near Dorridge! We offer 23 days holiday, team communities, and much more. Plus, our company is award-winning!
Benefits for the Customer Service Coordinator:
- Up to £30k DOE
- No weekend work
- 23 days holiday + bank holidays + option to buy additional days
- Discount schemes on major retailers, gyms, hospitality, holidays & more
- Company pension scheme
- Company health benefit scheme
Responsibilities of the Customer Service Coordinator:
- Build important relationships with internal and external clients
- Handle hiring, rehiring, and sourcing equipment from third-party suppliers
- Manage a fast-paced and busy hire desk
- Liaise with colleagues, depots, and procurement teams to ensure timely delivery of equipment
- Resolve queries or claims professionally, ensuring all paperwork is completed and up to date
- Use CRM systems such as Syrinx, Inspire, or similar
Experience in plant hire, tool hire, powered access hire, accommodation hire, builders merchants, or specialist equipment hire industries is preferred but not essential. Applicants should have experience working in a high-volume call/email environment and may have held roles such as customer service advisor, coordinator, controller, hire desk controller, rental manager, hire negotiator, or sales controller.
Click the APPLY button now to be considered for this role or contact us for more information!
Customer Service Coordinator employer: Path Recruitment Ltd
Contact Detail:
Path Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific CRM systems mentioned in the job description, like Syrinx or Inspire. Having a solid understanding of these tools will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight any experience you have in high-volume call or email environments. Be prepared to discuss how you've successfully managed customer queries in the past, as this will demonstrate your ability to thrive in a fast-paced setting.
✨Tip Number 3
Research our company culture and values before your interview. Understanding what makes us an award-winning team will help you articulate why you want to join us and how you can contribute to our success.
✨Tip Number 4
Prepare examples of how you've built relationships with clients or colleagues in previous roles. This is crucial for the Customer Service Coordinator position, and sharing specific instances will make your application stand out.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles related to hire desk management. Use keywords from the job description to demonstrate your fit for the Customer Service Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships with clients. Mention specific examples of how you've resolved queries or managed high-volume environments in the past.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as communication, problem-solving, and experience with CRM systems. If you have experience in plant hire or similar industries, make sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Path Recruitment Ltd
✨Research the Company
Before your interview, take some time to learn about the company’s values, culture, and recent achievements. This will not only help you understand what they’re looking for but also allow you to tailor your answers to align with their goals.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult client or resolve a complaint. Practising your responses can help you feel more confident during the interview.
✨Showcase Relevant Experience
Highlight any previous roles that involved high-volume call or email environments, especially if you have experience in plant hire or similar industries. Be ready to discuss specific examples of how you managed customer relationships effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about team dynamics, growth opportunities, or how success is measured in the Customer Service Coordinator position.
