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- Tasks: Coordinate equipment hires and deliver excellent customer service in a fast-paced environment.
- Company: Established equipment rental business with a strong reputation for reliability and service.
- Benefits: Competitive salary, up to 25 days leave, healthcare, and career growth opportunities.
- Other info: Enjoy structured hours and a great work-life balance.
- Why this job: Join a supportive team and make a real impact in the equipment rental industry.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 30000 - 35000 £ per year.
Hire Desk Controller required in Aberdeen for established equipment rental business. Monday–Friday role, £30,000–£35,000 salary, great benefits and career stability.
The company: We are working with a well-established equipment rental business with a strong reputation for reliability, service, and long‑term customer relationships. With decades of experience supplying equipment across the construction and infrastructure sectors, the company continues to invest in people, technology, and service excellence. Due to continued growth, they are looking to recruit a Hire Desk Controller to join their busy depot team in Aberdeen. This Hire Desk Controller position offers stability, structured working hours, and the opportunity to develop within a respected organisation in the equipment rental industry.
Key Benefits- Basic salary between £30,000 and £35,000 per year
- Monday to Friday working hours providing a strong work–life balance
- Up to 25 days annual leave plus bank holidays
- Pension scheme
- Healthcare scheme
- Employee discount scheme
- Long‑term career opportunities within a well‑established equipment rental business
- Supportive and professional team environment
As a Hire Desk Controller, you will be responsible for coordinating equipment hires and supporting customers from enquiry through to off‑hire. This Hire Desk Controller role sits at the centre of the depot operation and plays a key part in delivering excellent customer service. Typical responsibilities include:
- Managing inbound hire enquiries and converting them into bookings
- Scheduling equipment deliveries and collections
- Liaising with drivers, engineers, and yard teams
- Processing hire contracts, extensions, and off‑hires
- Building relationships with new and existing customers
- Ensuring equipment availability and accurate system records
- Supporting depot operations and maintaining service standards
This Hire Desk Controller role is ideal for someone who enjoys a fast‑paced environment and takes pride in delivering excellent customer service.
About You (Skills & Experience)To succeed as a Hire Desk Controller, you will ideally have experience in a customer service or hire desk environment. You may have:
- Experience working in equipment rental, plant hire, tool hire, or construction supply
- Strong organisational and communication skills
- Confidence handling customer enquiries and coordinating bookings
- Good IT skills and the ability to manage hire systems
- A proactive and team‑focused approach
Candidates with experience as a Hire Desk Controller or similar hire coordination roles are highly encouraged to apply.
Next Steps (Call to Action)If you are looking for a stable opportunity as a Hire Desk Controller within a respected equipment rental business in Aberdeen, we would love to hear from you. Apply today to find out more. We welcome applications from candidates of all backgrounds and are committed to inclusive and fair recruitment practices.
Hire Desk Controller in Aberdeen employer: Path Recruitment Ltd
Contact Detail:
Path Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to people in the equipment rental industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and hire desk roles. We recommend role-playing with a friend or using online resources to boost your confidence and polish your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've excelled in previous roles, especially in customer service or hire coordination. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hire Desk Controller in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Desk Controller role. Highlight any relevant experience in customer service or hire desk environments, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for delivering excellent customer service and how your background aligns with the company’s values.
Show Off Your Skills: Don’t hold back on showcasing your IT skills and experience with hire systems. If you’ve got any specific examples of how you’ve successfully managed bookings or customer enquiries, make sure to include them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Path Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the equipment rental industry and the specific role of a Hire Desk Controller. Familiarise yourself with common equipment types and rental processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share examples from your past experiences. Think of situations where you successfully handled customer enquiries or resolved issues. This will demonstrate your ability to build relationships and manage bookings effectively.
✨Be Organised and Proactive
The job requires strong organisational skills, so come prepared with a plan for how you would manage multiple hire enquiries. You might even want to outline a typical day as a Hire Desk Controller. This shows that you can think on your feet and are ready to tackle the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.