At a Glance
- Tasks: Provide IT support and manage network infrastructure for a leading lubricants manufacturer.
- Company: Join Paterson Enterprises, a family-owned business with a rich history.
- Benefits: Enjoy 25 days holiday, pension scheme, and training support.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real impact in a hands-on role while developing your IT skills.
- Qualifications: 2 years IT support experience and knowledge of Windows and networking.
The predicted salary is between 28000 - 28000 £ per year.
Location: Office base, Gateshead NE8 3BP
Salary: Circa £28,000 and benefits package, dependent on experience
Contract: Full Time, Permanent
Hours: Normal hours of work are 8.30am to 5.00pm, Monday to Friday (37.5 hours per week) with an unpaid break of 1 hour for lunch. There will be a requirement to work occasional evenings and weekends to provide out-of-hours IT maintenance and support.
Benefits
- Training and certification support aligned to the role
- Full-time holiday entitlement is 25 days per year, plus the bank and public holidays
- Pension scheme, company share scheme, life assurance and sick pay (subject to certain qualifying conditions)
The Role
Based at GB Lubricants in Gateshead and reporting to the Group IT Manager (based in Shrewsbury), you will deliver first to third line support to business users at GB Lubricants, ensuring incidents and requests are resolved quickly and effectively. Alongside user support, you will administer and improve the local network and core infrastructure, and collaborate with the group IT team to maintain shared standards, security controls and service levels across the group. This is a hands-on role that blends daily support with proactive network, systems and security administration.
Preferred Skills / Knowledge / Qualifications / Experience
Essential
- Experience with Windows 11, Windows Server 2016/2019/2022, MS Office, Exchange, SQL, VMware, Hyper-V, Veeam, SharePoint and Microsoft 365
- CompTIA Network+
- Self-motivated with the ability to work independently or as part of a team
- Adaptable, flexible and trustworthy
- 2 years previous experience in an IT Support role
Desirable
- Knowledge of networking principles including switching, VLANs, wireless and VPN
- Exposure to manufacturing or logistics environments
- CompTIA Security +
- Microsoft Certifications
- Full UK driving licence
Behaviours and Culture
- Customer focused, friendly and professional
- Ownership mindset with attention to detail and strong documentation habits
- Team player who shares knowledge and supports group standards
Working Pattern
Standard business hours 8.30am to 5.00pm Monday to Friday with 1-hour unpaid lunch. Some out of hours as required by the role. Occasional travel to group sites, suppliers or training as needed.
Paterson Enterprises Limited is committed to treating everyone who works for the Company fairly, openly, honestly and with dignity and respect at all times. We seek to ensure equality of opportunity in all areas of employment, including the recruitment and selection process, with the selection of new employees based solely on merit.
IT Support & Network Administrator in North East employer: Paterson Enterprises Limited
Paterson Enterprises is an excellent employer, offering a supportive work culture that values employee growth and development. With a commitment to training and certification aligned to the IT Support & Network Administrator role, alongside a competitive benefits package including 25 days of holiday and a pension scheme, employees can thrive in a family-owned business that prioritises operational excellence and customer service in the heart of Gateshead.
Contact Details:
Paterson Enterprises Limited Recruitment Team
