Customer Collaborative Planner

We are FBC UK, Fox's Burton's Companies. We bake the UK's most incredible biscuits. We are committed to building an inclusive workforce and providing learning opportunities to support professional and personal growth. We employ around 4,000 colleagues across eight bakeries in the UK, with our HQ in St Albans.

Location: London, GB • Place of Work: Hybrid

Date: Dec 10, 2025

The Customer Collaboration Planner is responsible for delivering industry-leading customer service through strong supply chain partnerships and joint planning. The role focuses on optimizing product distribution, forecasting, and supplier service levels to ensure cost efficiency and on-shelf availability. Acting as the key link between Supply Chain and Commercial teams, you will drive process improvements, enhance customer experience, and ensure seamless product flow. By leveraging data and collaboration, you will meet service KPIs, support promotional and seasonal launches, and deliver operational excellence.

Main Responsibilities

• Manage volume phasing by working closely with Grocery Supply Analysts to align customer demand with phased forecast plans.
• Ensure order fulfilment visibility, monitoring customer operational performance and communicating impacts in collaboration with CS&L Analysts.
• Lead customer planning for new products, seasonal and promotional activities, proactively managing constraints and improving forecast accuracy.
• Conduct daily/weekly forecast analysis to track consumption versus forecast, identifying phasing changes or material shifts.
• Drive change management, aligning actions with sales and planning teams.
• Proactively manage short-term forecast changes (12-week window) within the S&OP process to maintain availability.
• Track customer availability across depots and stores using data tools, replenishing stock and identifying gaps to maximize sales.
• Lead weekly/monthly forecast reviews with sales teams, assessing accuracy and bias, and updating short- and long-term forecasts.
• Work collaboratively with sales channels and customer supply chain teams to optimize forecast accuracy and align demand with intake plans.
• Plan promotional, NPD, range changes, and seasonal activities through structured meetings and reviews.
• Synchronize forecast and orders to ensure alignment with phasing plans.
• Manage seasonal commitments, tracking performance and minimizing residual stock.
• Monitor waste targets, run-in/run-out processes, and optimize residual materials alongside forecasts.
• Build strong relationships across customer organizations to enable effective supply, delivery, and execution.
• Develop and implement collaborative supply plans with priority customers to drive service and on-shelf performance, measured by the Customer Advantage Survey.

Who We Are Looking For

• Prior experience in sales and customer logistics/supply chain roles (advantageous).
• Engaging and collaborative leadership skills with the ability to influence and build strong relationships.
• Strong understanding of the value chain and how it drives business performance.
• Fluency in English (essential).
• Bachelor’s or Master’s degree in a relevant field (preferred).

Diversity Statement

FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. We provide learning opportunities to support personal and professional growth and to craft a journey at FBC UK. The diversity of our talents makes our work environment multicultural, innovative and highly rewarding.