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- Tasks: Support the Customer Service team with admin duties and handle customer enquiries.
- Company: Join Patek Philippe, a prestigious family-owned watch manufacturer in Geneva.
- Benefits: Enjoy 22 days annual leave, private healthcare, and a competitive salary.
- Why this job: Be part of a renowned brand while developing your customer service skills in a dynamic environment.
- Qualifications: Exceptional communication skills and experience in customer service are essential.
- Other info: Office-based role in Chalfont St Peter, with training provided for SAP.
The predicted salary is between 28800 - 43200 £ per year.
Patek Philippe is the last family-owned independent Genevan Watch Manufacturer. We are currently recruiting to fill a full-time vacancy in our UK Head Office in Chalfont St Peter, Buckinghamshire.
You will support the Customer Service team with general administration duties and contribute to the smooth running of the department, ensuring that the Company’s standard of service is met and adhered to at all times.
Main Duties:- Handling customer enquiries and complaints by telephone and email
- First point of contact for Customer Service calls
- Responsible for booking items in and out of service
- Photographing items carefully and accurately for servicing
- Contributing to the smooth running of the technical administrative function within the business
- Ordering product certificates and guarantees
- Managing all website enquiries relating to Customer Service
- Invoicing Retailers and end users
- Creating estimates and liaising between the department and Head Office
- Maintain up to date records and database
- Daily use of Microsoft Outlook and Excel & SAP (Training provided for SAP)
- Handling stock deliveries and maintaining stock levels for the department
- Exceptional customer service skills, including experience in handling complaints
- Excellent communication skills, both written & verbal, and a confident telephone manner
- Ability to read and interpret documents with a technical aspect, such as spreadsheets, estimates and invoices
- Ability to work in a fast paced environment and manage in pressured situations
- Well rounded organisational skills and the ability to work well on your own initiative or as part of a team
- Strong working knowledge of Microsoft Word, Outlook & Excel is essential
- SAP knowledge is desirable but not essential
- 9am – 5pm Monday to Friday, office based in Chalfont St Peter
- 22 days annual leave (rising to 30 days with length of service) plus UK bank holidays and Christmas shutdown
- Company Pension (8% employer, 3% employee), salary sacrifice optional
- Private Healthcare and Dental Care
- Life Insurance and long-term sickness benefit after two years of service
- Competitive salary plus a good range of company benefits
To apply please send your CV and covering letter. Due to the volume of applications received, only those selected for interviews will be contacted.
Customer Service Administrator employer: Patek Philippe
Contact Detail:
Patek Philippe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with Patek Philippe's brand values and customer service standards. Understanding their commitment to quality and excellence will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice handling customer complaints in a calm and professional manner. You might be asked to role-play scenarios during the interview, so being prepared to showcase your exceptional customer service skills will set you apart from other candidates.
✨Tip Number 3
Brush up on your Microsoft Excel skills, especially if you’re not already confident with spreadsheets. Being able to demonstrate your proficiency in managing data and records will be crucial for this role, as it involves maintaining up-to-date databases.
✨Tip Number 4
Research common customer service scenarios specific to the luxury goods sector. This knowledge will help you understand the unique challenges faced in this industry and allow you to provide thoughtful insights during your interview.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise skills such as handling complaints, communication, and organisation, which are crucial for the Customer Service Administrator role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for working with Patek Philippe and detail how your skills align with their requirements. Mention specific experiences that demonstrate your ability to manage customer enquiries and work under pressure.
Showcase Technical Skills: Since the role involves using Microsoft Outlook, Excel, and potentially SAP, mention any relevant experience you have with these tools. If you have examples of how you've used them in previous roles, include those to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Customer Service Administrator position.
How to prepare for a job interview at Patek Philippe
✨Showcase Your Customer Service Skills
Since the role requires exceptional customer service skills, be prepared to share specific examples of how you've successfully handled customer enquiries and complaints in the past. Highlight your ability to remain calm under pressure and resolve issues effectively.
✨Demonstrate Communication Proficiency
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare a few questions to ask during the interview to show your engagement and interest.
✨Familiarise Yourself with Technical Documents
The job involves reading and interpreting technical documents like spreadsheets and invoices. Brush up on your skills in these areas and be ready to discuss your experience with similar tasks. This will show that you can handle the technical aspects of the role.
✨Highlight Your Organisational Skills
As a Customer Service Administrator, you'll need strong organisational skills. Be ready to discuss how you manage your time and tasks effectively, especially in a fast-paced environment. Sharing examples of how you've prioritised tasks or managed multiple responsibilities will be beneficial.
