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- Tasks: Support customer service and manage inventory for a luxury watch brand.
- Company: Join Patek Philippe, a prestigious family-owned watch manufacturer.
- Benefits: Enjoy competitive salary, generous leave, and private healthcare.
- Why this job: Be part of a dynamic team in a fast-paced luxury environment.
- Qualifications: Exceptional customer service skills and strong organisational abilities required.
- Other info: Full-time, office-based role with excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Patek Philippe is the last family-owned independent Genevan Watch Manufacturer. We are currently recruiting to fill a temporary, full-time vacancy in our UK Head Office in Chalfont St Peter, Buckinghamshire.
You will support the Customer Service team with general administration duties and contribute to the smooth running of the department. The role will also include inventory management on an occasional basis, ensuring that the Company’s standard of service is met and adhered to at all times.
Main Duties:- Handling customer enquiries and complaints by telephone and email
- First point of contact for Customer Service calls
- Responsible for booking items in and out of service
- Photographing items carefully and accurately for servicing
- Contributing to the smooth running of the technical administrative function within the business
- Ordering product certificates and guarantees
- Managing all website enquiries relating to Customer Service
- Invoicing Retailers and end users
- Creating estimates and liaising between the department and Head Office
- Maintain up to date records and database
- Daily use of Microsoft Outlook and Excel & SAP (Training provided for SAP)
- Handling stock deliveries and maintaining stock levels for the department
- Distributing all materials for watchmakers, polishers & customer service administrators
- Manage the receipt, dispatch & data control of all spare parts
- Manage the stock control, conformity analysis & ordering of all materials
- Organise, process mapping, stock checking, data collaborating & maintenance of SAP for all movements, cases, tools & straps
- Assisting with quarterly & yearly stock take
- Exceptional customer service skills, including being a good listener when handling complaints
- Excellent communication skills, both written & verbal, and a confident telephone manner
- Ability to speak effectively with internal staff and external customers
- Technically minded with a proven track record of working meticulously & accurately
- Ability to read and interpret documents with a technical aspect
- Ability to work in a fast paced environment and manage in pressured situations
- Have an enthusiastic and positive personality and effectively manage your time and productivity whilst at work
- Proven organisational skills, works well on your own. Able to set and meet deadlines
- Used to working in a very fast paced environment and can manage in pressured situations
- Knowledge of products (training provided)
- Strong working knowledge of Microsoft Word, Outlook & Excel is essential
- SAP knowledge is desirable but not essential
- 9am - 5pm Monday to Friday, office based in Chalfont St Peter.
- 23 days annual leave (rising to 30 days with length of service) plus UK bank holidays and Christmas shutdown
- Company Pension (8% employer, 3% employee), salary sacrifice optional
- Private Healthcare and Dental Care
- Life Insurance and long-term sickness benefit after two years of service
- Competitive salary plus a good range of company benefits
To apply please send your CV and covering letter. Due to the volume of applications received, only those selected for interviews will be contacted.
Please note that we do not accept unsolicited CVs from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Customer Service and Inventory Administrator TEMPORARY in Gerrards Cross employer: Patek Philippe UK Ltd
Contact Detail:
Patek Philippe UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Inventory Administrator TEMPORARY in Gerrards Cross
✨Tip Number 1
Get to know the company! Research Patek Philippe and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about handling enquiries and complaints, think of some scenarios you might face and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've managed tasks or projects in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen on joining the team at Patek Philippe. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service and Inventory Administrator TEMPORARY in Gerrards Cross
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service and Inventory Administrator role. Highlight any relevant customer service experience and your ability to manage inventory, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with Patek Philippe and how your skills align with our needs. Keep it concise but engaging – we want to see your personality!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and free of errors. This is your first impression, so let us see your attention to detail right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Patek Philippe UK Ltd
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Understand common customer complaints and how to handle them effectively. Patek Philippe values exceptional service, so be ready to share examples of how you've successfully resolved issues in the past.
✨Familiarise Yourself with Inventory Management
Since the role involves inventory management, it’s a good idea to get a basic understanding of stock control processes. Even if you haven’t used SAP before, showing that you’re eager to learn and adapt will impress the interviewers.
✨Practice Your Communication Skills
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to rehearse common interview questions with a friend to get comfortable with your delivery.
✨Show Enthusiasm and Positivity
Patek Philippe is looking for someone with an enthusiastic personality. During the interview, let your passion for customer service shine through. A positive attitude can set you apart from other candidates, so don’t hold back!