Senior Manager, Partner Experience

Do you have in-depth knowledge of the agency and systems integrator (SI) landscape within SaaS and eCommerce? As our Agency & SI Partner Recruitment Manager, you’ll be instrumental in driving Patchworks’ growth by identifying, recruiting, and developing strategic partnerships with digital agencies and systems integrators (SIs). You’ll work closely with partners to build strong relationships, unlock new revenue opportunities, and ensure seamless collaboration across internal teams.

We are a leading iPaaS provider, dedicated to simplifying integration for the fast-growing retail industry. Our mission is to empower eCommerce businesses with seamless data integration, enabling them to deliver exceptional customer experiences and drive significant growth. Having successfully supported over 400 brands, we take pride in our cutting-edge solutions that fuel business success.

• Identify and recruit new agency and SI partners that align with Patchworks’ commercial and technical goals.
• Build strong, credible relationships from first contact—helping partners understand the value of working with Patchworks.
• Own the end-to-end recruitment process: outreach, qualification, onboarding, and early-stage enablement.
• Collaborate with internal teams (Sales, Product, Customer Success) to ensure smooth handover and long-term partner engagement.
• Work closely with the Head of Partnerships to define recruitment strategy and prioritise high-value partner targets.
• Represent Patchworks at industry events and partner meetups to grow awareness and attract interest.

Proven experience in partner recruitment or business development within the SaaS or eCommerce space. Excellent communication and relationship-building skills—you know how to spark interest and convert it into action. Results-driven mindset with a track record of hitting targets and growing partner networks from scratch. Confidence in negotiating commercial terms and creating win-win propositions. Willingness to travel to London, the Midlands, and occasionally further afield for partner meetings and events.

Bonus Points If You Have:

• An existing network of relevant agency/SI contacts.
• Experience onboarding partners into a formal partner program.
• A good grasp of integration, middleware, or commerce platforms.
• Experience in building partnerships with agencies/SI within the SaaS industry.
• Good knowledge and insight into eCommerce stakeholders, including agencies, SI, platforms, and software providers.
• Proven background in selling SaaS cloud solutions, with a good understanding of eCommerce and retail decision-making dynamics.
• Dedicated to driving revenue and achieving results, with a proven track record of setting and reaching targets and providing precise partner forecasts.
• Demonstrated success in managing multiple agency and SI relationships, leveraging an established network within the martech industry.
• Proficient in training internal sales teams to ensure alignment between sales and partnerships, ultimately leading to successful deal closures.
• Willingness to travel to London and the Midlands as needed.

A competitive salary & career progression at a leading eCommerce iPaaS company. Remote working with the option to work in our London office. 25 days holiday for a healthy work-life balance. A pension scheme. Access to a wide range of perks and discounts on Perkbox. A range of health benefits and mental health coverage.