At a Glance
- Tasks: Drive product adoption and nurture partnerships in a dynamic healthcare tech environment.
- Company: Join Patchwork Health, a leader in flexible healthcare staffing solutions.
- Benefits: Enjoy a competitive salary, hybrid work options, and personal development budgets.
- Other info: Be part of an inclusive culture that values diversity and innovation.
- Why this job: Make a real impact in healthcare while growing your career in a vibrant team.
- Qualifications: Experience in account management or customer success with strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
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About Us
Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co‑created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; ‘collaborative staff banks’, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award.
The Role
Patchwork's Strategic Partnerships Team maximises the value and benefit of our diverse products and services, for both our partners and their customers. Through market leading collaboration and exceptional innovation, our core objectives are to meet mutual goals, deliver tangible value, and support reciprocal growth and retention. You will be working alongside the Strategic Partnerships Director, focusing on driving product adoption and value realisation, thus supporting contract retention and growth. This includes supporting the adoption of new products, features, and functionality, and using engagement techniques and data utilisation to demonstrate measurable impact. Working closely with the Strategic Partnerships Director, the role focuses on maximising positive relationships and nurturing long‑term partnerships. You will be expected to uphold standards of excellence and contribute to driving retention and growth attributed to partnership accounts.
Responsibilities
- Product Adoption & Best Practice
- Develop and maintain strong product knowledge to support partner adoption of Patchwork products, helping partners realise value and achieve their objectives across the contract lifecycle.
- Support the Strategic Partnerships Director in defining, tracking and reporting on success metrics for partnership accounts.
- Create and share regular reports and insights to monitor partner performance, adoption and engagement, communicating key trends and findings to relevant stakeholders.
- Stay up to date with industry trends, regulations and the competitive landscape, sharing relevant insights with the wider business where appropriate.
- Proactive Partner Management
- Manage day‑to‑day partner relationships in a proactive and organised way, ensuring clear, consistent communication across internal and external stakeholders.
- Support partner‑specific ways of working by collaborating with Client Operations to ensure accurate documentation, effective communication, and alignment across internal teams to drive adoption.
- Identify and raise potential risks or issues that may impact partners or their customers, working with relevant teams to support effective resolution.
- Identify and share potential opportunities for growth or expansion within the existing partner portfolio, working with the appropriate Account Executive or Strategic Partnerships Director.
- Complex Query Management
- Take ownership and facilitate end‑to‑end resolutions for complex operational queries (differentiated from simple transactional queries), with support where appropriate.
- Act as an escalation point for more complex queries, working closely with Client Operations and other internal teams to support resolution outside of Implementation and Customer Care.
- Cross‑functional Collaboration
- Act as an internal champion for partners and their customers; supporting effective internal collaboration across Product, Technology and Client Operations.
- Support the sharing of partner feedback and insights with internal teams, helping to inform improvements to processes, products and ways of working.
- Build positive working relationships with partners, supporting open communication and collaboration to enable effective implementation and adoption of Patchwork products and services.
- Work closely with Client Operations to ensure alignment in how partners are supported, helping to maintain a consistent and high‑quality partner and end‑user experience.
- Product Communication
- Work closely with Client Operations and Technology teams to develop an understanding of Patchwork's products, services and product roadmap, and support the communication of relevant updates and benefits to partners, their customers and end‑users.
- Build effective working relationships internally to support the sharing of feedback from partners and end‑users, contributing to continuous improvement of products and services.
Requirements
Essential
- Demonstrable experience in account management, customer success, support or consultancy based roles driving product adoption.
- Excellent verbal, written, and presentation skills; active listening – both internally and externally.
- Proven track record of contract retention, minimising churn and identifying opportunities for growth.
- Self‑motivated, organised, adoptable and a team player.
- Ability to proactively identify issues and find solutions.
- Strong reporting capabilities and proficiency in CRM tools.
- Eagerness to work with multiple people and be a self‑starter.
- Prideful in attention to detail.
- Tech savvy and adaptable to new technologies and systems with a good understanding of good data hygiene; and familiarity with CRM systems.
- Ability and passion to work in a fast‑paced scale‑up team environment, embracing its challenges and opportunities.
Nice to Have
- Experience or knowledge of AI tools.
- Experience in technical customer support.
- Experience in a tech start‑up/scale‑up.
- Experience or knowledge of the NHS, healthcare, or healthtech industry.
- Experience or knowledge of workforce applications.
Benefits
Salary Range: £40,000-45,000
- Hybrid and flexible workplace
- Cycle Scheme
- Tech Loan Scheme
- Employee Assistance Programme (Health Assured)
- Personal Learning & Development Budget
- Flexible income options via Stream
- Dog friendly London Hub
- Vibrant and fun London Hub with unlimited refreshments & games
- Access to co‑working spaces across the UK
The Small Print
We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Strategic Partnerships Manager employer: Patchwork
Patchwork Health is an exceptional employer, dedicated to fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. With a hybrid and flexible workplace, competitive salary range, and a commitment to personal development, employees are empowered to thrive in their roles while contributing to meaningful advancements in healthcare. The dynamic London Hub offers a collaborative environment with access to co-working spaces and a variety of employee benefits, making it an ideal place for those looking to make a significant impact in the HealthTech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Partnerships Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Patchwork Health or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Patchwork's products and services. Knowing their offerings inside out will help you demonstrate how you can drive product adoption and support their mission during the conversation.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past experiences where you've tackled complex queries or improved partner relationships. This will highlight your fit for the Strategic Partnerships Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Patchwork team.
We think you need these skills to ace Strategic Partnerships Manager
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand Patchwork's products and services inside out. This will help you tailor your application to show how your experience aligns with what we do.
Be Authentic:Let your personality shine through in your application! We love seeing genuine passion and enthusiasm for the role, so don’t be afraid to express why you want to join our team.
Showcase Your Achievements:Highlight specific examples from your past experiences that demonstrate your skills in account management and product adoption. Numbers and metrics can really make your achievements stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining Patchwork!
How to prepare for a job interview at Patchwork
✨Know Your Stuff
Before the interview, dive deep into Patchwork Health's products and services. Understand how they optimise staffing solutions in healthcare. This knowledge will help you demonstrate your ability to drive product adoption and show that you're genuinely interested in their mission.
✨Showcase Your Relationship Skills
As a Strategic Partnerships Manager, building strong relationships is key. Prepare examples of how you've successfully managed partnerships in the past. Highlight your communication skills and how you've resolved complex queries, as this will resonate well with the interviewers.
✨Be Data Savvy
Since the role involves tracking success metrics and reporting on partner performance, brush up on your data analysis skills. Be ready to discuss how you've used data to drive decisions and improve partner engagement in previous roles.
✨Stay Current
Keep yourself updated on industry trends, especially in healthcare and tech. Bring insights to the interview about how these trends could impact Patchwork Health and its partners. This shows that you're proactive and can contribute valuable ideas to the team.
