Senior Product Manager in London

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co‑created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.

Patchwork offers a range of different solutions, including:

• Temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers;
• Collaborative staff banks, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools;
• An innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff;
• An Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary.

Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award.

The Role

Patchwork's Product Team resides within the Technology business area. The team is made up of Product Managers and Product Designers. Product Managers are responsible for creating and executing on informed, disruptive, and strategic product roadmaps that bring value to our customers and to the business. Product Designers are responsible for taking complex and often manual industry processes and translating them into intuitive, smart and usable experiences across our product suite. We work closely together as one Product Team to be a key driving force in bringing to market and evolving Patchwork's workforce management solutions.

Working within a multidisciplinary team to execute with best practices, innovate, and expand Patchwork's value propositions throughout existing and new markets, and shape a culture of quality and expertise. All Product Managers at Patchwork own the outcome, lead with confidence on their products and must be highly empathetic, prioritise quality, and make informed decisions using data and insights. This role gives the autonomy to tackle the most impactful problems that make a positive difference in the lives of staff within the NHS. Senior Product Managers will work to embed design strategies and provide peer‑to‑peer technical design leadership within the Product Team.

Responsibilities

Technical Leadership

• Providing subtle leadership, guidance and mentorship to others, helping to define product strategies and solutions, embedding good practices, and sharing new ideas with the wider Product Team.
• Be a leader in agile processes by demonstrating ideal standards in gathering requirements, managing an agile backlog, writing user stories, and leading squad refinement sessions.
• Ability to lead from within a technical squad, across multiple cross‑functional stakeholders, without authority.

Product Management

• Defining your product area's strategic roadmap through multidisciplinary and continuous product discovery, and performance tracking.
• Defining and driving product outcomes through your roadmap, backlog, and collaboration cross functionally, specifically including the Client Operations teams.
• Driving strategic and tactical go-to‑market and rollout activities through cross functional leadership and collaboration.

Analytics & Insights

• Analysing and synthesising insights (e.g. user feedback, product data, sales pipeline, market intel etc.) to drive data‑informed product decisions.
• Leveraging quantitative and qualitative insights, internal discussions, and external discovery to continuously prioritise and manage the backlog.
• Tracking and monitoring product metrics to measure product success for each target segment and market.

Collaboration

• Demonstrating exceptional external stakeholder management, participating and leading in client meetings as required.
• Demonstrating exceptional internal stakeholder management collaborating cross‑departmentally to gather requirements and communicating effectively with non‑technical stakeholders to explain concepts and decisions.
• Working collaboratively with Technology to build an effective and open relationship and strong collaborative relationships with your agile squad(s).
• Working collaboratively with Revenue to support sales efforts and educate stakeholders on product capabilities, new features, and future roadmaps.

Documentation

• Creating and maintaining documentation such as product 1‑pagers and product requirement documents; and upholding good standards of technical documentation within the Product Team.
• Creating and iterating on internal documentation to support and improve ways of working and foster learning and development within the Product Team.

Research & Innovation

• Keeping up with industry trends, emerging technologies, and best practice.
• Evaluating new tools, technologies, and methodologies to drive continuous improvement.

Requirements

Essential

• Demonstrable experience working in Product Management within an agile environment within SaaS products.
• Experience building, communicating, and executing on strategic product roadmaps.
• Demonstrable experience in delivery and measuring value to a wide range of customers through your product roadmap.
• Skilled in communicating your work, process, and product decisions to cross‑functional stakeholders, and regularly seek feedback to improve.
• Drive to prioritise team success and winning together.
• Results and quality‑driven, demonstrating value consistently and improving on quality and approach.
• Ability to define and articulate problems in simple terms, and explore solutions with the right balance of simplicity, flexibility and impact.
• Able to share your opinions and always open to cross‑examining and adapting your perspective when encountering new perspectives and evidence.
• Passionate for a challenge and to challenge others to drive success.
• Eagerness to work with multiple people and be a self‑starter.
• Prideful in attention to detail.
• Tech savvy and adaptable to new technologies and systems.
• Ability and passion to work in a fast‑paced scale‑up team environment, embracing its challenges and opportunities.

Nice to Have

• Experience building and launching new to market products.
• Experience in a tech start‑up/scale‑up.
• Experience or knowledge of the NHS, healthcare, or healthtech industry.
• Experience or knowledge of workforce applications.
• Qualifications in a related field i.e., Computer Science or Product Design (examples).

Benefits

• Salary Range: £80,000-85,000
• Hybrid and flexible workplace
• Cycle Scheme
• Tech Loan Scheme
• Employee Assistance Programme (Health Assured)
• Personal Learning & Development Budget
• Flexible income options via Stream
• Dog friendly London Hub
• Vibrant and fun London Hub with unlimited refreshments & games
• Access to co‑working spaces across the UK

The Small Print

We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.