At a Glance
- Tasks: Support NHS clinicians in adopting innovative healthcare solutions and enhance their daily practice.
- Company: Join Patchwork Health, a leader in flexible healthcare staffing solutions.
- Benefits: Enjoy a competitive salary, hybrid work options, and personal development budget.
- Other info: Dynamic, fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real difference in healthcare while building strong relationships with NHS professionals.
- Qualifications: Experience in the NHS or healthcare sector and excellent communication skills required.
The predicted salary is between 35000 - 40000 £ per year.
Description
About Us
Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff.
Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike.
Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.
Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; ‘collaborative staff banks’, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary.
Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.
Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.
The Role
At Patchwork, we're on a mission to make healthcare work better for everyone.
As a Clinical Engagement Specialist, you'll play a key role in helping NHS clinicians successfully adopt Patchwork's products and embed them into their day-to-day practice.
Working closely with clinical teams throughout the implementation process, you'll help ensure they have a positive experience, feel supported throughout their journey and gain maximum value from our solutions.
This is a highly collaborative, customer-facing role where you'll work across multiple NHS organisations, building trusted relationships with clinicians, gathering feedback and partnering closely with our Implementation, Product and wider customer-facing teams.
Your insights will help shape successful implementations and continuously improve the experience we deliver for our customers.
The majority of your time will be spent on-site with our NHS customers, supporting clinicians where they work.
As a result, this role involves regular travel and an expectation of being on-site at client locations for around four days each week.
Responsibilities
- Clinical Engagement & Stakeholder Support
- Build strong relationships with clinical and operational stakeholders across NHS organisations, becoming a trusted partner throughout the implementation journey.
- Support the delivery of clinical engagement activities, helping clinicians understand, adopt and get the most from Patchwork's products.
- Gather feedback from clinical users, identifying opportunities, risks and areas for improvement, and share these with the Clinical Engagement Manager.
- Deliver engaging training sessions and product demonstrations to clinicians, both on-site and virtually.
- Help identify and support clinical champions who can encourage product adoption and positive change within their organisations.
- Implementation Support
- Work closely with the wider Implementation Team to ensure clinical users feel informed, engaged and supported throughout every stage of the implementation lifecycle.
- Support the delivery of clinical engagement activities across multiple NHS customer organisations.
- Contribute to clinical engagement plans, training materials and communications, tailoring content to meet the needs of different clinical audiences.
- Support workshops, onboarding sessions, training and customer meetings where clinical expertise adds value.
- Product & Cross-functional Collaboration
- Share feedback and insights from clinicians to help shape product improvements, implementation approaches and internal ways of working.
- Collaborate closely with Customer Success, Product, Revenue and other operational teams to help deliver successful outcomes for our customers.
- Continuously develop your knowledge of Patchwork's products, NHS workforce challenges and the wider healthcare landscape.
Requirements
Essential
- Experience working within the NHS or wider healthcare sector.
- The ability to build strong relationships and establish credibility with clinicians and operational stakeholders.
- Experience working collaboratively across different teams within a fast-paced environment.
- Excellent written and verbal communication skills, with the confidence to engage a range of audiences.
- Based in the UK and able to travel regularly to NHS sites across the country.
- A proactive, self-starting approach, with the ability to manage your own workload and build effective relationships across multiple teams.
- Highly organised and detail-oriented, with a commitment to delivering high-quality work.
- Tech savvy and adaptable, with confidence using new technologies and systems, alongside a good understanding of data quality and CRM platforms.
- Enthusiasm for working within a fast-paced scale-up environment and contributing to a growing team.
- Nice to Have
- Experience supporting software implementations, onboarding or customer adoption activities.
- Experience using AI tools in a professional environment.
- Experience in technical customer support or a similar customer-facing technical role.
- Experience working within a technology start-up or scale-up.
- Experience within healthcare, Health Tech or the NHS.
- Exposure to workforce management or workforce technology products.
Benefits
- Hybrid and flexible workplace
- Cycle Scheme
- Tech Loan Scheme
- Employee Assistance Programme (Health Assured)
- Personal Learning & Development Budget
- Flexible income options via Stream
- Dog friendly London Hub
- Vibrant and fun London Hub with unlimited refreshments & games
- Access to co-working spaces across the UK
- The Small Print
We are unable to provide individual feedback on each application.
If you have not heard from us within two weeks, you have not been selected for an interview.
We pledge to always provide feedback to applicants who interview with us.
Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle.
For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Clinical Engagement Specialist in London employer: Patchwork
Patchwork Health is an exceptional employer, dedicated to fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. With a hybrid and flexible workplace, competitive salary range, and a commitment to personal development, employees are empowered to thrive in their roles while contributing to meaningful advancements in healthcare. The dynamic London Hub offers a collaborative environment with access to co-working spaces and a variety of employee benefits, making it an ideal place for those looking to make a significant impact in the HealthTech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Engagement Specialist in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Patchwork.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Patchwork.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Patchwork, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Engagement Specialist in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Patchwork.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Patchwork.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Patchwork. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Patchwork. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Patchwork
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Patchwork’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
