Sales Account Manager

Overview Job Title: Sales & Account Manager Salary: £30,000 – £35,000 per annum (dependent on experience) Reporting to: Head of Operations Contract: Permanent Job Location: Remote-based Patchwork Hub is a rapidly scaling business in the recruitment and technology sector, committed to transforming the employment landscape for disabled people. As a disabled-led social enterprise, we are passionate about closing the disability employment gap and creating a world where every individual is given the opportunity to thrive in work, achieving decent work for all who can. To support our ambitious growth and long-term strategy, we are seeking a Sales and Account Manager to join our Operations Team. This role is crucial in building and maintaining strong relationships with our employer clients and jobseekers, driving sales, and ensuring the successful delivery of our services. You will be key in expanding our client base and promoting our solution and service offerings to employers. The role would suit an ambitious, results-driven individual who has a proven track record in sales and account management and who thrives in a fast-paced, mission-driven environment. Company Background Patchwork Hub is an award-winning, disabled-led employment platform and jobs board. Our platform connects disabled and neurodivergent people, carers, and others needing accessible work practices to job opportunities with inclusive employers. Alongside our jobs board, we also support employers across their whole accessibility and disability inclusion journey, from attraction and recruitment to retention of talent. We provide training, consultancy and support packages to drive change within organisations. We’re a small, disabled-led social enterprise with accessibility and inclusion at our heart. Our social mission is central to our work and we have very ambitious plans for our growth. About the Role You will be at the forefront of our client relationships, driving growth across our work with both employers and jobseekers. You will be responsible for developing and maintaining strong partnerships with our clients, understanding their needs, promoting our offerings and ensuring that they receive a quality service. This key position involves identifying new business opportunities, acquiring leads, managing existing accounts, and working closely with colleagues to ensure the successful delivery of our services. You will play a crucial role in promoting our mission of disability inclusion and accessible work to employers. The successful candidate will work under the Head of Operations, and closely collaborate with other colleagues across the organisation to ensure the continued growth of our client base and revenue streams. This position comes at a pivotal stage in our growth, with a great opportunity for the role to grow with the company as we scale. It will suit an ambitious, committed team player with a passion for our social mission and our business success. We welcome candidates who have lived experience of disability and/or the barriers our talent pool can face in employment. Key Responsibilities: Sales and Business Development Identify and secure new client opportunities, developing a robust sales funnel and pipeline for potential employer partners. Increase the number of active and returning job seekers to the platform. Achieve challenging sales targets and grow revenue from existing and new employer clients. Upselling: Identify opportunities to upsell and cross-sell additional services to existing clients. Support product and strategy development to increase sales and expand the services provided to our clients. Client and Job Seeker Relationship Management Maintain and grow strong, long-lasting relationships with existing employers and jobseekers, ensuring high levels of satisfaction and retention. Act as the primary point of contact for assigned accounts, managing all aspects of the client relationship. This includes but is not limited to managing employer profiles, posting jobs, and leading on any end-to-end recruitment campaigns with clients. Monitor and report on account performance, providing regular updates to leadership. Partnership Development Build deep, lasting relationships with corporates, universities, and key stakeholders. Ensure partnerships are aligned with wider Patchwork Hub strategic objectives. Collaborate internally to build out our offerings, creating tailored solutions for client needs. Disability Inclusion Expertise In all work, promote accessibility, disability inclusive practices with a focus on breaking down barriers for our disabled and neurodivergent users. Deliver best practice advice to employer clients, supporting their efforts to improve their approaches to inclusive work practices, including providing necessary adjustments for our candidates. Deliver appropriate and accessible support to our job seeker users, supporting their efforts to find work and opportunities and get value out of the Patchwork Hub platform. Internal Collaboration and Reporting Work closely with colleagues to ensure seamless service delivery to clients. Provide feedback from clients to inform product and service improvements. Contribute to the overall growth strategy of Patchwork Hub, offering insights from client interactions. Ensure regular, accurate, and up-to-date reporting on sales positions and performance to the Head of Operations. About you Essential Skills and Attributes Proven experience in account management or business development, with a track record of meeting or exceeding sales targets. Experience of maintaining corporate relationships and knowledge of the recruitment, disability inclusion or wider DEI (Diversity, Equality and Inclusion) sectors. Effective communication skills: Written communication: crafting engaging presentations, reports, professional emails and copywriting in our tone of voice. Verbal communication: leading client discovery calls and check-ins, screening and interviewing candidates or representing the organisation in commercial meetings. Strong strategic planning and project management, and IT skills (eg. Google Workspace / Microsoft Office). Awareness of barriers facing the disabled community and an understanding of inclusive employment practices. Familiarity with CRM systems (e.g. Hubspot) and data analysis tools. Demonstrable professional expertise around some core areas of our business’ services and functions (examples could include NRAC membership; web accessibility guidelines (WCAG etc); IAAP certification, among others in the accessibility and disability inclusion space). Especially in our early stages, willingness to contribute across different business areas and excited to hit the ground running. Lived experience of disability or neurodiversity is a positive. Desirable Skills and Attributes Previous experience in the recruitment, consultancy, start-ups or social enterprise sectors. Knowledge of disability rights legislation, digital accessibility, physical accessibility guidelines and workplace adjustment practices. Experience working with or advocating for disabled people. Demonstrated success in a fast-paced, growth-oriented environment. Personal Qualities A genuine passion for Patchwork Hub’s mission and commitment to disability inclusion, neurodiversity, mental health and accessibility. Self-motivated and results-driven, ready to take initiative while collaborating within a team. Excited to work in a small, dedicated team in a scaling organisation. Strong ethical and integrity standards. Other Requirements Flexibility to travel occasionally across the country, as needed for client meetings or events. Benefits True to Patchwork Hub’s values, we believe that when our team members work in a way that removes barriers for them it benefits the whole organisation. Benefits offered include: Autonomy and project ownership – helping to shape and share the rewards of an expanding business. A chance to grow with the organisation – as we grow, so will the role, with opportunities to lead new initiatives and play a key role in our expansion. Remote Working. Flexible Working. 25 days annual leave + bank holidays. A commitment to your learning and development, with opportunities to expand your skill-set and advance your career. A supportive team of knowledgeable, driven and passionate colleagues. Accessibility Statement As a disabled-led business, Patchwork Hub is committed to ensuring that our recruitment processes are as inclusive as possible for everyone. This includes making adjustments for people who have a disability or long-term condition. If you would like us to do anything differently during the process, please contact our hiring manager at accessibility@patchworkhub.org or 020 3916 5773. How to Apply / The Recruitment Process Selection Process: Application > Screening > 1st stage Interview > Final stage interview > Job offer The first step is simply to apply. Send us your CV & a supporting cover letter detailing why you think you would be a good fit for this opportunity to apply@patchworkhub.org. Your application will then be reviewed by our hiring manager. If your application is progressed, you will have an online interview to assess your potential fit with the position. This will also be an opportunity for you to ask us any questions you may have & judge if you feel you would be a good match for the role. Application Closing date: 30th December 2024 ( applications will be reviewed on a rolling basis ). Equal Opportunities Patchwork Hub is committed to being an inclusive employer, welcoming candidates regardless of race, gender, sexual orientation, religion, age, disability, neurodiversity, or caring responsibilities. The ethical and business case of ensuring that our workforce is representative of society is central to our work. If you believe you have most of the skills to do the role we encourage you to apply. We particularly welcome applications from people who have lived experience in reference to our mission, in particular disabled and neurodivergent people.