At a Glance
- Tasks: Lead and inspire the Product Team to create innovative healthcare solutions.
- Company: Join Patchwork Health, a pioneering force in flexible healthcare staffing.
- Benefits: Enjoy a competitive salary, hybrid work, and personal development opportunities.
- Other info: Be part of a vibrant team with a fun London hub and co-working spaces.
- Why this job: Make a real impact in healthcare by shaping products that improve lives.
- Qualifications: Proven product leadership and agile experience in SaaS environments.
The predicted salary is between 78000 - 104000 £ per year.
About Us
Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.
Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; ‘collaborative staff banks’, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.
Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.
The Role
The Head of Product’s primary responsibilities will be to work with the CTO, translating Patchwork’s product vision for multiple products into reality, and building the system that builds the products. Leading, coaching and inspiring the Product Team, the role holder will own, shape, and balance priorities to meet Patchwork’s short-term objectives, whilst considering long-term needs. The Product team works closely with the wider Technology Team and other business areas, and spends time with our customers, bringing client market insight and client feedback into our prioritisation processes, to ensure we are delivering innovative, customer-centric, and commercially successful products.
Key Responsibilities
- Leadership: The role holder is responsible for the development, nurturing, and output of their team, and is expected to uphold Patchwork’s values and standards of excellence in leadership. Developing a Product Operating Model which includes researched and data-driven discovery, customer awareness, and striking the right balance between strategic vision, tactical planning and customer responsiveness.
- Product Strategy: Supporting the CTO in the definition and delivery of Patchwork’s product strategy and mission, providing clarity and direction to the Product Team and collaboratively with the Engineering Team and the wider business, fostering a cross-functional, user-focused, and outcome-driven culture. Guiding product prioritisation via Patchwork’s business units process to balance long-term strategy, short-term tactical requirements and client responsiveness. Developing a strong mission-aligned product culture, allowing for innovation, experimentation, creativity and idea sharing.
- Product Management & Design: Using agile methodologies, and product management expertise to maintain a high place of feature delivery, working tightly with engineering squads to eliminate sources of friction. Defining and tracking product metrics for ROI, USPs and feature adoption, to guide future development focus areas for the business units. Embedding a culture of analytics, hypothesis testing and feedback loops to continuously improve product-market fit.
- Product Portfolio Vision: Understanding how Patchwork’s product suite solves workforce management problems for our customers, by ensuring the Product team regularly meet with customers and build deep and specific insights into their problems. Defining how the product suite will grow and change to increase market share and expand into new markets. Regularly assessing each product according to its market share, growth potential, maturity and commercial goals. Reviewing the current and forecast P&L for each product, and measuring R&D spend, ensuring it is focused in the correct areas. Communicating this vision to the whole company, succinctly and regularly, ensuring that there’s cross-departmental alignment.
- Product Planning: Leading the Product Team to translate product strategy into actionable roadmaps and measurable goals. Creating and maintaining a coherent 12 month roadmap for the whole portfolio, using the Now/Next/Later categorisation. Balancing new features with technical debt and medium term sales goals.
- Operational Excellence: Building and maintaining a single, consistent, all-products metrics dashboard which provides data to speak for our value propositions, and supports decisions to adjust spending to improve ROI. Improve consistency, simplicity and structure in product planning, so that it is easier to compare product roadmaps and processes like-for-like.
Requirements
Essential:
- Demonstrable Product Leadership experience.
- Demonstrable experience working in Product Management within a strongly agile environment, with SaaS products.
- Proven history of working in multidisciplinary-teams in order to ensure customer satisfaction is at the forefront of product development.
- Experience building, communicating, and executing on product strategy.
- Skilled in communicating in general and specifically relating to product decisions to cross-functional stakeholders internally and externally.
- Drive to prioritise team success and winning together.
- Ability to define and articulate problems in simple terms, and explore solutions with the right balance of simplicity, flexibility and impact.
- Passionate for a challenge and to challenge others to drive success.
- Prideful in attention to detail.
- Ability and passion to work in a fast-paced scale-up team environment, embracing its challenges and opportunities.
Nice to Have:
- Experience building and launching new to market products.
- Experience in a tech start-up/scale-up.
- Experience or knowledge of the NHS, healthcare, or healthtech industry.
- Experience or knowledge of workforce applications.
Benefits, Perks & Remuneration
Salary Range: £90,000-100,000
- Hybrid and flexible workplace
- Cycle Scheme
- Tech Loan Scheme
- Employee Assistance Programme (Health Assured)
- Personal Learning & Development Budget
- Flexible income options via Stream
- Dog friendly London Hub
- Vibrant and fun London Hub with unlimited refreshments & games
- Access to co-working spaces across the UK
The Small Print
We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Head of Product employer: Patchwork Health
Patchwork Health is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those passionate about making a difference in the HealthTech sector. With a hybrid workplace model, generous personal development budgets, and a Cycle Scheme, employees are empowered to grow both personally and professionally while enjoying a healthy work-life balance. Join us to be part of a team that values innovation and collaboration, where your contributions directly impact our mission to enhance healthcare delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare tech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your passion for product management! When you get the chance to chat with potential employers, make sure to highlight your experience and enthusiasm for building innovative products. Share specific examples of how you've led teams to success and how you’ve tackled challenges in previous roles.
✨Tip Number 3
Prepare for interviews by diving deep into Patchwork Health’s mission and products. Familiarise yourself with their solutions and think about how your skills can contribute to their goals. This will not only impress them but also help you articulate how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Patchwork family. So, hit that apply button and let’s get you one step closer to landing that Head of Product role!
We think you need these skills to ace Head of Product
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to lead our Product Team and make a real impact in healthcare.
Tailor Your Experience:Make sure to highlight your relevant experience in product management and leadership. We’re looking for someone who can translate their past successes into how they’ll help us at Patchwork Health, so be specific!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the Head of Product role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Patchwork Health
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand Patchwork's product suite and how it addresses workforce management challenges. Familiarise yourself with their solutions, like temporary staff banks and rostering systems, so you can discuss them confidently and show your genuine interest in their mission.
✨Showcase Your Leadership Style
As a Head of Product, your leadership approach is crucial. Be prepared to share examples of how you've successfully led teams in the past, particularly in agile environments. Highlight your ability to inspire and coach others while maintaining a focus on customer satisfaction and product excellence.
✨Prepare for Cross-Functional Collaboration
Patchwork values collaboration across teams. Think of instances where you've worked with engineering, marketing, or sales teams to deliver successful products. Be ready to discuss how you fostered a user-focused culture and ensured alignment between different departments.
✨Demonstrate Data-Driven Decision Making
Since the role involves developing a product operating model based on data insights, come prepared with examples of how you've used metrics to guide product strategy. Discuss how you've tracked ROI, feature adoption, and market trends to inform your decisions and improve product-market fit.
