At a Glance
- Tasks: Manage channel partner relationships and support their growth while ensuring customer satisfaction.
- Company: Join Patch My PC, a remote-first company dedicated to improving lives through innovative tech solutions.
- Benefits: Enjoy a competitive salary, generous PTO, health coverage, and professional development perks.
- Other info: Fully remote role with opportunities for career growth and a supportive work culture.
- Why this job: Be part of a dynamic team that values collaboration and makes a real impact in the tech industry.
- Qualifications: 3+ years in account management with channel partners and strong relationship-building skills.
About Our Company:
At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS.
Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 32 million devices.
We make patching easier, boost security, and give IT teams their time back.
Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most.
We're here to improve the lives of our customers, our team members, and our communities.
About the Role:
We are looking for a Channel Account Manager to help grow and support our channel partner ecosystem. This is a fully remote role, reporting to a UK-based leader.
In this role, you will manage a high-volume portfolio of small and mid-size channel partners, VARs, and MSPs, serving as their primary day-to-day contact for renewals, onboarding, and operational support. You’ll also partner with Strategic Partners to support their end customers, helping progress opportunities and deliver successful customer outcomes.
This role requires an understanding of the three-way relationship between Patch My PC, the channel partner, and the end-user customer. Success depends on balancing the needs of all three while delivering a seamless partner and customer experience.
- Own the post-sales lifecycle for a portfolio of channel-sourced customer accounts, supporting onboarding, renewals, expansion opportunities, licensing, and ongoing partner success.
- Serve as the primary Patch My PC contact for the end-user customer while coordinating with the originating partner on renewals, upgrades, deal registration, and other commercial activities.
- Partner closely with the Partner Development Manager to align on renewal strategy, expansion opportunities, and partner engagement for any account where the partner maintains an active commercial stake.
- Build trusted relationships with partners and customers by providing timely communication, proactive guidance, and a consistently high-quality experience.
- Maintain clean CRM hygiene across your portfolio, ensuring device counts, renewal dates, partner tiers, and partner attribution are accurately recorded and visible to the broader commercial team.
- Serve as the voice of the customer within the partner relationship, surfacing adoption signals, health indicators, and satisfaction feedback that help the partner team strengthen its overall account strategy.
- 3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management, channel sales, partner management, or similar role.
- Experience managing B2B technology accounts in an indirect or channel-influenced sales environment, with the ability to build strong end-user relationships while respecting the commercial ownership of the originating partner.
- Strong commercial acumen with the ability to identify renewal risks, expansion opportunities, and customer health signals while delivering a consultative partner experience.
- Demonstrated ability to manage a high-volume portfolio, prioritize competing demands, and consistently deliver a high-quality partner and customer experience.
- Proven ability to collaborate across Sales, Customer Engineering, Marketing, and Operations to deliver successful customer outcomes.
- Strong organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy and follow-through.
- Exposure to partner enablement activities such as co-selling, sales training, or joint go-to-market planning.
- Familiarity with subscription-based SaaS business models, including device-based or usage-based licensing.
- Knowledge of endpoint management, IT operations, or the Microsoft Configuration Manager / Microsoft Intune ecosystem.
Competitive Base Salary: £35,000 - £50,000 based on experience and location.
Benefits:
- Pension: Patch My PC contributes 10%
- Medical and Vision through Bupa coverage: Patch My PC covers 100% of the employee's and dependents cost.
- Income Protection & Life insurance through Canada Life
- 10 days sick leave
- 25 days of PTO
- Three Days of Volunteer leave
- Charitable donation matching
- Tuition reimbursement
- Gym & fitness reimbursement
- Internet Stipend
Equal Opportunity Employer:
Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.
Channel Account Manager employer: Patchmypc
At Patch My PC, we pride ourselves on being an exceptional employer that values the well-being and growth of our team members. Our fully remote work culture fosters collaboration and flexibility, allowing you to thrive while managing relationships with Channel Partners across the UK and Europe. With competitive compensation, comprehensive benefits, and a commitment to personal development, we empower our employees to make a meaningful impact in the tech industry while enjoying a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Channel Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Channel Account Manager at Patchmypc, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Patchmypc. Tailor your message to explain why you’re drawn to them and how you can contribute as a Channel Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Channel Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Patchmypc:When writing your cover letter, make sure to tailor your message specifically for Patchmypc. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Patchmypc
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Patchmypc that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Patchmypc that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Patchmypc’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
