p strong Job Purpose /strong /p p Responsible for the overall operational and financial performance of Patchi UK, ensuring the efficient day-to-day management of retail operations, e-commerce, logistics, inventory, corporate sales support, customer service, and team leadership. /p p The role is accountable for achieving sales, profitability, and operational KPIs while implementing the commercial strategy defined by HQ. /p p br /p p strong Key Responsibilities /strong /p p strong 1. Retail Operations Management /strong /p ul li Manage the daily operations of all Patchi UK retail locations /li li Ensure stores operate efficiently and in accordance with Patchi standards /li li Maintain exceptional customer experience and service standards /li li Ensure visual merchandising and store presentation comply with brand guidelines /li /ul p strong 2. Team Leadership /strong /p ul li Recruit, train, coach, and develop retail staff /li li Manage staff schedules and workforce planning /li li Conduct performance reviews and set individual objectives /li /ul p strong 3. Sales Performance /strong /p ul li Drive achievement of monthly and annual sales targets /li li Monitor daily sales performance and identify opportunities for improvement /li li Analyze sales trends and customer behavior /li li Implement initiatives to maximize sales and profitability /li li Ensure execution of HQ promotional campaigns /li /ul p strong 4. P L Management /strong /p ul li Own the UK operating P L /li li Monitor revenue, gross margin, payroll, and operating expenses /li li Prepare monthly financial reports and forecasts /li li Control operational costs while maintaining service quality /li li Ensure budgets are adhered to and report financial performance to HQ /li /ul p strong 5. Inventory Stock Management /strong /p ul li Oversee inventory accuracy across all locations /li li Manage stock replenishment and ordering /li li Coordinate regular stock counts and investigate discrepancies /li li Ensure proper product rotation and expiry management /li /ul p strong 6. Logistics Supply Chain /strong /p ul li Coordinate inbound and outbound shipments /li li Manage relationships with logistics providers and couriers /li li Oversee receiving, warehousing, and stock transfers /li li Ensure timely delivery of products to stores and customers /li /ul p strong 7. E-commerce Operations /strong /p ul li Manage the day-to-day operation of the UK online store /li li Ensure online orders are processed, packed, and dispatched on time /li li Monitor order accuracy and delivery performance /li li Coordinate returns and exchanges /li li Maintain accurate online inventory /li /ul p strong 8. Corporate Orders /strong /p ul li Manage the operational execution of corporate gifting orders /li li Coordinate quotations using HQ-approved pricing /li li Ensure timely production, packing, and delivery /li li Liaise with customers regarding operational requirements /li /ul p strong 9. Financial Administration /strong /p ul li Follow up customer payments and outstanding balances /li li Coordinate supplier invoices and payment documentation /li li Manage petty cash where applicable /li li Support monthly financial reconciliations /li /ul p strong 10. Reporting /strong /p p Prepare regular reports covering: /p ul li Sales performance, P L, Inventory, Stock availability, Online sales, Corporate orders, etc. /li /ul p br /p p strong Qualifications Requirements /strong /p ul li Minimum 5–7 years of experience in retail operations management, ideally within a multi-site retail environment /li li Proven track record of P L ownership and accountability for sales, margin, and cost performance /li li Experience managing both physical retail and e-commerce operations simultaneously /li li Background in FMCG, luxury retail, food beverage, or gifting/confectionery is highly preferred /li li Experience managing logistics, supply chain, and inventory across multiple locations /li li Prior experience leading and developing retail teams, including hiring, coaching, and performance management /li /ul
