At a Glance
- Tasks: Lead retail operations, e-commerce, and logistics for Patchi UK while driving sales and profitability.
- Company: Join a luxury gifting brand known for its exceptional quality and customer experience.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Ideal for those passionate about luxury retail and operational excellence.
- Why this job: Make a real impact in a thriving retail environment and develop your leadership skills.
- Qualifications: 5-7 years in retail management with P&L accountability and team leadership experience.
The predicted salary is between 38250 - 46750 £ per year.
Responsible for the overall operational and financial performance of Patchi UK, ensuring the efficient day-to-day management of retail operations, e-commerce, logistics, inventory, corporate sales support, customer service, and team leadership.
The role is accountable for achieving sales, profitability, and operational KPIs while implementing the commercial strategy defined by HQ.
Key Responsibilities
- 1. Retail Operations Management
- Manage the daily operations of all Patchi UK retail locations
- Ensure stores operate efficiently and in accordance with Patchi standards
- Maintain exceptional customer experience and service standards
- Ensure visual merchandising and store presentation comply with brand guidelines
- Recruit, train, coach, and develop retail staff
- Manage staff schedules and workforce planning
- Conduct performance reviews and set individual objectives
- Drive achievement of monthly and annual sales targets
- Monitor daily sales performance and identify opportunities for improvement
- Analyze sales trends and customer behavior
- Implement initiatives to maximize sales and profitability
- Ensure execution of HQ promotional campaigns
- 4. P&L Management
- Own the UK operating P&L
- Monitor revenue, gross margin, payroll, and operating expenses
- Prepare monthly financial reports and forecasts
- Control operational costs while maintaining service quality
- Ensure budgets are adhered to and report financial performance to HQ
- 5. Inventory & Stock Management
- Oversee inventory accuracy across all locations
- Manage stock replenishment and ordering
- Coordinate regular stock counts and investigate discrepancies
- Ensure proper product rotation and expiry management
- 6. Logistics & Supply Chain
- Coordinate inbound and outbound shipments
- Manage relationships with logistics providers and couriers
- Oversee receiving, warehousing, and stock transfers
- Ensure timely delivery of products to stores and customers
- 7. E-commerce Operations
- Manage the day-to-day operation of the UK online store
- Ensure online orders are processed, packed, and dispatched on time
- Monitor order accuracy and delivery performance
- Coordinate returns and exchanges
- 8. Corporate Orders
- Manage the operational execution of corporate gifting orders
- Ensure timely production, packing, and delivery
- Liaise with customers regarding operational requirements
- Follow up customer payments and outstanding balances
- Coordinate supplier invoices and payment documentation
- Manage petty cash where applicable
- Support monthly financial reconciliations
- 10. Reporting
Prepare regular reports covering
Qualifications & Requirements
- Minimum 5–7 years of experience in retail operations management, ideally within a multi-site retail environment
- Proven track record of P&L ownership and accountability for sales, margin, and cost performance
- Experience managing both physical retail and e-commerce operations simultaneously
- Background in FMCG, luxury retail, food & beverage, or gifting/confectionery is highly preferred
- Experience managing logistics, supply chain, and inventory across multiple locations
- Prior experience leading and developing retail teams, including hiring, coaching, and performance management
Retail Operations Manager in London employer: Patchi
Patchi is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and excellence are at the forefront of our operations. Located in the UK, we offer competitive benefits, opportunities for professional growth, and a supportive environment that encourages team leadership and personal development. Join us to be part of a passionate team dedicated to achieving operational success and delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Patchi, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Patchi!
We think you need these skills to ace Retail Operations Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Patchi, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Patchi and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Patchi that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Patchi
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
