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For Companies At a Glance
- Tasks: Lead a dynamic team in property management and ensure exceptional service delivery.
- Company: Join Pat Robson & Co., a top estate agency with a focus on excellence.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and professional development opportunities.
- Why this job: Make a real impact in property management while growing your career in a supportive environment.
- Qualifications: Experience in property management and strong leadership skills are essential.
- Other info: Flexible working options and a collaborative culture await you!
The predicted salary is between 37000 - 37000 £ per year.
Location: Jesmond, NE2
Employment Type: Full-time
Salary: £37,000 per annum with Quarterly bonus
About Pat Robson & Co.
Established in 1998, Pat Robson & Co. are a market leading Estate, Lettings and Property Management Agency dedicated to delivering outstanding service to Landlords, tenants, and our wider client base. We pride ourselves on professionalism, exceptional customer care, and maintaining the highest industry standards.
The Role
Reporting directly to the Head of Property Management, you will play a key leadership role in the daily operations, service delivery, and performance of the department. As the first point of escalation for staff and client issues, you will guide, support, and develop the team while ensuring that service excellence remains at the forefront of everything we do.
Key Responsibilities Include:
- Acting as the first point of contact for all team escalations and HR-related queries
- Reporting to the Head of Department (HOD) on departmental performance, operational issues, and progress
- Overseeing daily operations in partnership with the HOD, including daily Property Management duties where required
- A portfolio of properties dealing with pro-active and reactive maintenance
- Delivering exceptional customer service to drive client retention and positive referrals
- Monitoring departmental performance and addressing service issues proactively
- Ensuring personal and team targets are consistently achieved
- Ensuring the full team adhere to company policies, procedures, and professional standards
- Producing weekly reports and overseeing team meetings and reviews
- Analysing departmental figures to identify areas for improvement
- Maintaining commercial awareness of the Sales and Lettings teams
- Handling and investigating formal complaints
- Onboarding new clients
- Attending relevant courses, networking events, and landlord sessions
- Reviewing deposit disputes prior to arbitration submission
Objectives of the Assistant Head of Property Management
- Always maintain outstanding levels of customer service
- Take proactive action on new departmental initiatives
- Always represent the company professionally
- Lead by example to motivate and inspire the full team
- Support the full team working toward professional qualifications
- Provide detailed handovers to ensure continuity during your own periods of absence
About You
We are looking for someone who is:
- Propertymark L3 qualification in Residential Lettings and Property Management or a property related degree/qualification is desirable
- Highly experienced in property management
- A confident leader with strong people-management skills
- Exceptionally organised, proactive, and solution-focused
- Skilled in communication, customer service, and conflict resolution
- Comfortable managing high workloads and fast-paced environments
- Knowledgeable in industry compliance, legislation, and best practice
- Ambitious, professional, and motivated to drive departmental growth
What We Offer
- Competitive salary and benefits - £37,000 per annum with Quarterly bonus based on departmental and company performance
- Some hybrid working options available
- 24 days annual leave per annum + bank holidays + a period over Christmas and New Year
- 8 hours of free flexible working
- Option to buy and sell annual leave
- Professional development support, including Propertymark qualifications fully paid for
- Company Events
- A collaborative and supportive team culture
- Opportunities to influence and shape departmental growth
Interviews will take place W/C 12th January 2026. Please submit your covering letter and CV to be considered. Please note that applications without a covering letter will not be considered.
Locations
Assistant Head of Property Management in Newcastle upon Tyne, North East employer: Pat Robson & Co
Contact Detail:
Pat Robson & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head of Property Management in Newcastle upon Tyne, North East
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in property management. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your achievements in property management. This can be a great conversation starter during interviews and helps us see your potential.
✨Tip Number 3
Be proactive! If you find a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm.
✨Tip Number 4
Practice makes perfect! Prepare for interviews by rehearsing common questions and scenarios related to property management. This will help you feel more confident and ready to impress.
We think you need these skills to ace Assistant Head of Property Management in Newcastle upon Tyne, North East
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your relevant experience in property management and how it aligns with the role. We want to see your personality, so don’t be afraid to let it show!
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to reflect the skills and experiences that are most relevant to the Assistant Head of Property Management position. We love seeing how you can bring value to our team!
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to emphasise your leadership experience. Share examples of how you've motivated teams or resolved conflicts in the past. We’re looking for someone who can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Pat Robson & Co.!
How to prepare for a job interview at Pat Robson & Co
✨Know Your Stuff
Make sure you brush up on your property management knowledge, especially around compliance and legislation. Familiarise yourself with the key responsibilities of the role and be ready to discuss how your experience aligns with them.
✨Showcase Your Leadership Skills
As a potential Assistant Head of Property Management, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, and driven performance in previous roles.
✨Customer Service is Key
Pat Robson & Co. prides itself on exceptional customer care. Be prepared to share specific instances where you've gone above and beyond for clients or handled difficult situations effectively. This will show that you understand the importance of client retention.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, departmental goals, and expectations for the role. This not only shows your interest but also helps you gauge if it's the right fit for you.
