At a Glance
- Tasks: Manage the host team and ensure exceptional guest experiences in a vibrant restaurant.
- Company: Join Pasture, a fast-paced restaurant known for its genuine hospitality and local produce.
- Benefits: Earn over £46,600 annually with competitive salary, 28 days holiday, and staff discounts.
- Other info: Enjoy opportunities for growth, regular staff trips, and a supportive work environment.
- Why this job: Be part of a dynamic team creating memorable experiences for guests every day.
- Qualifications: Experience in managing host teams and proficiency with booking systems required.
The predicted salary is between 33000 - 46000 € per year.
This role offers a base salary of £33,000, plus a competitive share of Tronc. 100% of Tronc is distributed directly to staff, averaging a total potential earnings of over £46,600 annually.
We are looking for a new host manager to join our team at Pasture. We work in a fast‑paced and energetic atmosphere, serving the finest local produce and offering dedicated, genuine service. Customers vary from casual lunches, long business meetings or dining with friends and loved ones for special occasions.
Role and responsibilities:
- Ideally, you’ll have experience in both managing a host team and a reservations system for a high‑volume, fast‑paced restaurant.
- You’ll know your way around SevenRooms or similar booking systems, as well as being proficient with email and computers in general.
- You must be an excellent communicator on the phone and face‑to‑face while greeting our customers and making them feel welcome.
- You will need to be a good problem‑solver who will go above and beyond to ensure we can accommodate every guest and their needs, as well as interacting, communicating efficiently with colleagues and the team.
- You will feel confident in building a guest journey from start to finish, from making an enquiry with us to organising and meticulously planning each booking, to being present to help host and look after guests on the day.
You:
- Adhere to Pasture values. People, People, People! Genuine hospitality helps the team create memorable experiences for the guests, enjoy working closely within a big team, connecting, interacting and building relationships with our guests and staff.
- Managing the host team, including Rotas, training and people management.
- Maximising covers, confirming reservations and managing waitlists.
- Ensuring all calls, voicemails, texts and emails are replied to in good time.
- Ensuring all reservation notes are clear and accurate, including VIP guests and allergies, and ensuring clear communication with management.
Benefits at Pasture:
- Hourly rate shown includes a competitive share of Tronc: 100% of Tronc is distributed to the staff.
- 28 days holiday - including bank holidays.
- 20% off food and drink in our restaurants for up to six people.
- Opportunity for growth and progression.
- Long service benefits.
- 1 day of paid volunteering per year, with a charity of your choice.
- Regular staff trips are arranged to our farm and to our suppliers.
- Employee assistance program provided by Hospitality Action.
- Enhanced Maternity & Paternity Pay.
- Wagestream.
- Company events and parties.
Host Manager employer: Pasture Birmingham
At Pasture, we pride ourselves on being an exceptional employer, offering a vibrant work culture where genuine hospitality and teamwork are at the forefront. With competitive earnings potential exceeding £46,600 annually, alongside generous benefits such as 28 days of holiday, staff discounts, and opportunities for personal growth, we ensure our Host Managers thrive in a supportive environment. Our commitment to employee well-being is further highlighted by initiatives like paid volunteering days and regular team outings, making Pasture not just a workplace, but a community.
StudySmarter Expert Advice🤫
We think this is how you could land Host Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pasture's social media and website. This will help you understand their vibe and values, so you can show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and the team, role-play common scenarios with a friend. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you went above and beyond for customers. Be ready to share these stories in your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Pasture team. Don’t miss out on this opportunity!
We think you need these skills to ace Host Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Host Manager role at Pasture. Highlight your experience with managing teams and using reservation systems like SevenRooms. This shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pasture Birmingham
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of a Host Manager and the specific responsibilities mentioned in the job description. Brush up on your knowledge of reservation systems like SevenRooms, as well as general hospitality practices. This will show that you’re serious about the position and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Host Manager, excellent communication is key. During the interview, demonstrate your ability to engage with others by being friendly and approachable. Practice answering questions clearly and confidently, and don’t forget to ask insightful questions about the team and the restaurant’s values to show your genuine interest.
✨Problem-Solving Scenarios
Prepare for potential problem-solving scenarios that may come up during the interview. Think of examples from your past experience where you successfully managed a difficult situation or exceeded guest expectations. This will highlight your ability to think on your feet and ensure a smooth guest journey.
✨Emphasise Teamwork
Since the role involves managing a host team, it’s important to convey your teamwork skills. Share experiences where you’ve collaborated effectively with colleagues to create memorable guest experiences. Highlight how you value building relationships within a team, as this aligns with Pasture's focus on 'People, People, People!'
