At a Glance
- Tasks: Manage the host team and ensure exceptional guest experiences in a vibrant restaurant.
- Company: Join Pasture, a fast-paced restaurant known for its genuine hospitality and local produce.
- Benefits: Earn over £46,600 annually with competitive salary, 28 days holiday, and staff discounts.
- Other info: Enjoy regular staff trips, volunteering opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team creating memorable moments for guests while developing your career.
- Qualifications: Experience in managing host teams and proficiency with booking systems required.
The predicted salary is between 46000 - 46600 £ per year.
This role offers a base salary of £33,000, plus a competitive share of Tronc. 100% of Tronc is distributed directly to staff, averaging a total potential earnings of over £46,600 annually.
We are looking for a new host manager to join our team at Pasture. We work in a fast‑paced and energetic atmosphere, serving the finest local produce and offering dedicated, genuine service. Customers vary from casual lunches, long business meetings or dining with friends and loved ones for special occasions.
Role and responsibilities:
- Ideally, you’ll have experience in both managing a host team and a reservations system for a high‑volume, fast‑paced restaurant.
- You’ll know your way around SevenRooms or similar booking systems, as well as being proficient with email and computers in general.
- You must be an excellent communicator on the phone and face‑to‑face while greeting our customers and making them feel welcome.
- You will need to be a good problem‑solver who will go above and beyond to ensure we can accommodate every guest and their needs, as well as interacting, communicating efficiently with colleagues and the team.
- You will feel confident in building a guest journey from start to finish, from making an enquiry with us to organising and meticulously planning each booking, to being present to help host and look after guests on the day.
You:
- Adhere to Pasture values. People, People, People! Genuine hospitality helps the team create memorable experiences for the guests, enjoy working closely within a big team, connecting, interacting and building relationships with our guests and staff.
- Managing the host team, including Rotas, training and people management.
- Maximising covers, confirming reservations and managing waitlists.
- Ensuring all calls, voicemails, texts and emails are replied to in good time.
- Ensuring all reservation notes are clear and accurate, including VIP guests and allergies, and ensuring clear communication with management.
Benefits at Pasture:
- Hourly rate shown includes a competitive share of Tronc: 100% of Tronc is distributed to the staff.
- 28 days holiday - including bank holidays.
- 20% off food and drink in our restaurants for up to six people.
- Opportunity for growth and progression.
- Long service benefits.
- 1 day of paid volunteering per year, with a charity of your choice.
- Regular staff trips are arranged to our farm and to our suppliers.
- Employee assistance program provided by Hospitality Action.
- Enhanced Maternity & Paternity Pay.
- Wagestream.
- Company events and parties.
Host Manager in England employer: Pasture Birmingham
At Pasture, we pride ourselves on being an exceptional employer, offering a vibrant work culture where genuine hospitality and teamwork are at the forefront. With competitive earnings potential exceeding £46,600 annually, alongside generous benefits such as 28 days of holiday, staff discounts, and opportunities for personal growth, we ensure our Host Managers thrive in a supportive environment. Our commitment to employee well-being is further highlighted by initiatives like paid volunteering days and regular team outings, making Pasture not just a workplace, but a community.
StudySmarter Expert Advice🤫
We think this is how you could land Host Manager in England
✨Tip Number 1
Get to know the restaurant scene! Research Pasture and similar venues to understand their vibe and values. This will help you tailor your approach when you meet the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues, role-play common scenarios with friends or family. This will boost your confidence and help you shine during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Showcase your problem-solving skills! Think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during your interview to demonstrate how you'd handle challenges at Pasture.
We think you need these skills to ace Host Manager in England
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your experience managing a host team and using reservation systems like SevenRooms. We’re looking for specific examples that show how you’ve excelled in fast-paced environments.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, just like we do with our guests!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pasture Birmingham
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of a Host Manager and the specific responsibilities mentioned in the job description. Brush up on your knowledge of reservation systems like SevenRooms, as well as any relevant experience you have managing a host team. This will show that you're serious about the position.
✨Show Off Your People Skills
Since this role is all about genuine hospitality, be prepared to demonstrate your communication skills. Think of examples where you've successfully interacted with guests or resolved issues. Practise how you would greet customers and handle different scenarios, as this will highlight your ability to create memorable experiences.
✨Be a Problem Solver
During the interview, expect questions that assess your problem-solving abilities. Prepare to discuss times when you’ve had to think on your feet or adapt to unexpected situations. Show them that you can go above and beyond to accommodate guests and ensure everything runs smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or how they measure success in the role. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
