GP Healthcare Assistant (HCA) in Norwich

Paston Surgery serves a population of over 6500 patients in North Walsham and the surrounding area. Our HCAs are an essential part of our Nursing Team and support other clinical staff and practice management. We are looking for a part-time to full-time HCA (22.5 to 37.5 hours per week) - please detail your preferred working pattern in your application. You will need excellent clinical, communication and service skills to join our friendly Nursing Team. This is a permanent position and subject to a six-month probationary period.

Main duties of the job

• Typical duties include phlebotomy, ECGs, BP checks, INR monitoring, dressings, assist with LTC reviews, maintain stock levels, complete health checks, chaperone when required, administrative support, patient data entry etc.
• Candidates must be service-minded, driven to help others and make the patient experience as straightforward as possible.
• Confidence in talking to patients with diverse needs is required and excellent communication skills are required.
• It is essential to be organised, efficient, adaptable and flexible in a fast-paced working environment.

About us

Applicants should be enthusiastic, professional and ideally have experience of working in a busy GP surgery using SystmOne. In addition to a competitive salary, you will also be enrolled to the NHS Pension Scheme. Training and ongoing development support the role. Closing date for applications is 19th January 2026. If you have not heard from us within 3 weeks of the closing date, you should assume you have not been shortlisted, but we would like to thank you for your interest at Paston Surgery. NO AGENCIES PLEASE.

Job responsibilities

• Undertake new patient health checks
• Undertake NHS Health Checks (40 to 74 years) and assist with LTC/Annual Health reviews
• Support the practice with health promotion programmes
• Carry out baseline observations such as urine analysis, pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake wound care, dressings and other clinical tasks as required
• Support the practice nurse with the management of chronic disease clinics
• Carry out BMI checks as directed
• Act as a chaperone as required
• Undertake venepuncture
• Carry out ear irrigation under the supervision of the practice nurse
• Carry out ECGs as requested
• Ensure specimens are recorded and ready for onward transport
• Provide support during minor operations as required
• Ensure all clinical rooms are adequately stocked and prepared for each session
• Ensure fridges are cleaned and temperatures recorded in accordance with guidance
• Assist in ensuring stocks of medical supplies are maintained in all clinical areas
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice policy
• Deliver opportunistic health promotion where appropriate
• To undertake all training required by the Practice and maintain a personal development plan
• Attend all meetings required and participate in shared learning within the practice
• Take part in periodic appraisals required by the Practice
• Participate in practice audit as directed by the audit lead
• Participate in local initiatives to enhance service delivery and patient care
• Complete opening and closing procedures in accordance with the rota

Person Specification

Qualifications

• Good standard of general education
• Core training requirements
• Certification in phlebotomy, dressings, BPs, ECG, injections etc.

Experience

• Experience of working in Primary Care
• Experience of working with the patients
• Experience of working in a confidential environment
• Ability to record accurate clinical notes
• ECGs
• Patient health checks inc. height, weight, BP, Pulse

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Competent in the use of Office and Outlook

Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Problem solver with the ability to process information accurately
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate
• Commitment to ongoing professional development
• Punctual and committed to supporting the team effort
• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.