Shift Manager (New Queensway Restaurant!) in London

We are looking for a passionate Shift Manager who can help us to create exceptional dining experiences at our new Queensway fresh pasta restaurant. We won’t just be cooking and serving our customers the freshest pasta in town, but opening doors to one of the coolest locations in town. Picture this: we’ll have chefs making fresh pasta in the window of the store to entice the good people of Queensway in. There’ll be the hippest Italian funk and jazz on stereo, the smell of ragù in the air, fresh pasta making classes in-store, and much more.

As Shift Manager, you’ll lead by example, overseeing operations during your shift and fostering a positive environment where our passion for authentic Italian cuisine shines through. We want to hear from candidates who ooze passion, are confident, charming & wear an easy smile with customers, and who want to be part of our exceptional new fresh pasta concept coming to Queensway.

Opening hours: Monday to Thursday, 11am to 11.30pm. Friday: 11:00am to 12:00am. Sunday: 11:00 am to 10:30 pm.

What you’ll do at Pasta Evangelists:

• Be in charge of the restaurant floor, ensuring everything runs like clockwork.
• Uphold cleanliness, food safety, and operational procedures in both front-of-house and back-of-house areas.
• Oversee the kitchen and dining area, making sure every dish that leaves the kitchen is a masterpiece.
• Be the go-to person for our amazing front and back of house staff.
• Proactively address challenges and make quick, effective decisions to ensure seamless service.
• Engage warmly with our guests, ensuring they receive exceptional service throughout their visit.
• Train new team members and keep the current crew sharp with ongoing training sessions.
• Manage the shifts and time-off requests to keep the restaurant fully staffed and ready to roll.
• Handle cash and reconcile transactions with precision and honesty.
• Be happy to help with budget planning and finding smart ways to control costs.
• Conduct regular Food and Health & Safety checks and jump into action if something needs fixing.
• Keep the vibe positive, even during busy shifts.

Who you are:

• You’ve got some solid experience as a Shift Manager or in a similar role in hospitality.
• You know the ins and outs of running a bustling restaurant.
• You’re a natural leader who loves motivating and guiding a team.
• Your positive energy is contagious!
• You have excellent communication and interpersonal skills.
• You can connect with anyone, making both staff and customers feel valued.
• You handle stressful situations like a pro, keeping calm and collected no matter what comes your way.
• You have a genuine passion for great food and hospitality, and love sharing that passion with others.
• You never miss a beat and take pride in delivering perfection in every task.
• You thrive in a collaborative environment, supporting and motivating your team to achieve common goals.
• Today, we are looking for shift managers, but as we grow, we want you to be our pipeline for the future and grow with us.
• Bonus point! Any experience in coffee, wine, and pasta would be advantageous, but it’s your zest for life that we are looking for.

What we can offer:

• Competitive salary to attract the best talent.
• Join a dynamic, fast-moving & diverse team.
• Join a growing business with growing opportunities.
• 28 days holiday (inclusive of bank holidays).
• Complementary staff food & drinks while on shift.

Who we are:

HGL Pasta are the newest Franchise partner of Pasta Evangelists who will be operating Pasta Evangelists restaurants in West and Central London. We’re excited about the future as we work on bold plans to grow over the next few years — and that means fantastic opportunities for you to build a rewarding career with us. We’re on the lookout for passionate, driven people who are ready to help shape the next chapter of our journey.

Pasta Evangelists was born nine years ago out of a desire to become the authority in fresh pasta. We’re on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades. Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers – our Evangelists – who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it.

Today, Pasta Evangelists is backed by Barilla (the world’s biggest pasta company) and is proud to be the UK’s biggest pasta brand by revenues, as well as one of the UK’s fastest-growing startups. In addition to our website, our recipe kits are also available for customers to purchase through major online retailers like Ocado. Building on this success, we are now disrupting Britain’s pizza-centric Italian dining scene with the launch of our very own Pasta Evangelists restaurants along with our high-end Harrods Pasta Bar. These are not just Italian eateries — they are vibrant destinations where guests can experience the extraordinary diversity of pasta, alongside exceptional service, bold creativity, and a true passion for great food.

You can visit us at our first locations in Chiswick, Richmond, Greenwich and Farringdon, where guests can enjoy a delicious meal and also take part in our much-loved pasta-making classes. At the same time, we continue to expand our fresh pasta takeaway concept, available on pastaevangelists.com and through major delivery platforms like Deliveroo, UberEats and JustEat. With more than 40 kitchens now operating across the UK — including in Scotland and Wales — we are growing our footprint rapidly and bringing fresh pasta to more customers every day.

Our state-of-the-art Pastificio in Acton, West London — the largest in the UK — enables us to produce a wide range of artisanal pasta and sauces, pushing the boundaries of what’s possible in this beloved category. Looking ahead, our key focus is on opening more restaurants and creating unique spaces that celebrate pasta in all its shapes, offering something far beyond the traditional Italian experience. Given our ambitions, we are looking for exceptional professionals to lead our business through this next exciting chapter of growth.